Get a copy of the information EE holds about you
In some cases, it’s quicker to log in to your account or call us for the details you need.
For example, if you want your billing information or contact information, you can:
- get it in the EE app download and open the EE app
- log in to yoru account online
- call us from any phone
Need to know
Use our online form to request a copy of the personal information we hold about you.
We usually respond within one month. If your request is complex or you’ve made several requests, it may take up to three months.
We’ll send your information electronically unless you ask for it by post.
If you work for one of our corporate customers, ask your employer to request a copy of your personal information on your behalf.
Information that can be requested
The following information can be requested:
- personal account information (such as any contact information that we hold on file, email addresses, mobile numbers, and postal address)
- notes from the account
- call recording details for the past 12 months (subject to availability)
- copies of contract information and payment information correspondence
- call logs for the past 12 months
Information that cannot be requested
We can’t provide the following information:
- incoming call details (unless needed by a solicitor with a Court Order or Witness Summons)
- content of SMS sent or received
- content of MMS sent or received
- content of voice calls
- content of deleted voicemail
- call record logs older than six months (in some circumstances, we may be able to provide call logs for the past 12 months)
- historical itemised billing
How to change what information EE has about you
Want to update or change the personal data we hold about you? You can ask us to correct, complete, delete, or stop using any personal information we hold about you.
In some cases, we may only be able to partially complete your request or may not be able to do so. This is because we either have to process your information to fulfil our legal and regulatory obligations, we have to continue to provide our products and services to you, or there are other legitimate reasons to process it. We’ll always explain why.
Need to know
Use our online form to make a request to correct, complete, delete or stop using any of the personal information that we hold about you.
Can I take my information to another data provider?
Moving to another provider and want to take your data with you? Where we've provided you with our products and services, or you've consented to our use of your information, you can ask us to move, copy or transfer the information you've provided to us.
Need to know
Use our online form to request to get a copy of the data you wish to take to your new provider.
We will normally respond within one month of your request but may take a further two months if your request is complicated or you send us a lot of requests at once.
We’ll provide your personal information in an electronic format.
Our Privacy Policy
To find out more detail, view EE's Privacy Policy online.