Billing, usage and top-up

Understand everything about bills and payments: how to view your bill, how to top up and how to check data usage.
     
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Understanding my bill

Your online EE bill explained
Understanding data usage
Why is my bill higher than normal?
How can I reduce my bills and manage my spending?
How can I check my balance since my last bill?
When will I get my first bill and how much will it be?
What are these numbers on my bill I don't recognise?
Why has EE charged for more minutes than I've actually used?
Charges to mobile
Your home broadband bill explained
Understanding your bill after an upgrade
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Paying my bill

How do I pay my phone bill?
Direct Debits explained
What should I do if I can't pay my bill?
How to reactivate a suspended EE service
How do I change my payment method?
How can I change my billing or service address?
Credit files explained
Card payments explained
How do I set up Charge to Bill on my Apple device?
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Viewing my bill

How can I see my monthly bill?
How can I download my bill to print or save it?
Can I have a paper bill?
How do I download a pdf of my bill using an Android device?
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Add ons

What are pay as you go and pay monthly add-ons?
How do I manage my add-ons?
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Call, text and data charges

How much does it cost to call non-geographic numbers?
How much does it cost for calls, text and data?
Price plans and costs explained
Pay as you go packs explained
How much do call packages cost?
How can I get help by texting 150 on pay as you go or Flex?
How do I get the 4G Go Faster add-on?
Flex plans explained
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Topping up and balance

How can I check my balance?
How can I top up my phone?
How can I top up someone else’s phone?
EE Free Boosts
How do I top up a tablet or mobile WiFi device?
What do I do if my top-up fails?
I didn’t use my top up credit. Why has it run out?
How do I know when to top up my pay as you go phone?
Pay as you go and Flex plan add-ons explained
Data rollover
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Track and manage your usage

How do I keep track of my monthly usage?
How to switch off your mobile data
What is the best data bundle for me?
Why do I seem to be using more data than usual?
Can I switch off data usage notifications?
How can I manage call barring to block or unblock calls?
How do I set up and manage Spend Cap?
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Your allowance

What’s included in my allowance of minutes and texts?
When do my mins, texts and data allowances start each month?
How much mobile data do apps and emails use?
Coming to the end of your pay as you go data allowance?
Am I using my UK allowances when I’m roaming abroad?
What if I go over my SIM only allowance?
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