Billing, usage and top-up

Everything you need to know about viewing your bills, making payments, managing your data usage and topping up.
     
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Understanding my bill

Your online EE bill explained
Understanding data usage
Why is my bill higher than normal?
How can I reduce my bills and manage my spending?
How can I check my balance since my last bill?
When will I get my first bill and how much will it be?
What are these numbers on my bill I don't recognise?
Why has EE charged for more minutes than I've actually used?
Charges to mobile
Your home broadband bill explained
Understanding your bill after an upgrade
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Paying my bill

How do I pay my phone bill?
Direct Debits explained
What should I do if I can't pay my bill?
How do I pay my EE bill online?
How to reactivate a suspended EE service
How do I change my payment method?
How can I change my billing or service address?
My EE account is closed - I still owe money - how can I pay?
How can I check my bill has been paid?
Can I schedule to pay my bill on a different date?
Credit files explained
Card payments explained
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Viewing my bill

How can I see my monthly bill?
How can I download my bill to print or save it?
Can I have a paper bill?
How do I download a pdf of my bill using an Android device?
Can I have large print, audio or Braille bills?
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Add ons

What are pay as you go and pay monthly add-ons?
How do I manage my add-ons?
What happens if I use up my add-ons?
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Call, text and data charges

How much does it cost to call non-geographic numbers?
How much does it cost for calls, text and data?
Price plans and costs explained
Pay as you go packs explained
How much do call packages cost?
How can I get help by texting 150 on pay as you go?
EE TV, Broadband and Home Phone Price Plans
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Topping up and balance

How can I check my balance?
How can I top up my phone?
How can I top up someone else’s phone?
EE Free Boosts
How do I top up a tablet or mobile WiFi device?
What do I do if my top-up fails?
I didn’t use my top up credit. Why’s it run out?
How do I know when to top up my pay as you go phone?
Pay as you go add-ons explained
Data rollover
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Track and manage your usage

How do I keep track of my monthly usage?
How to switch off your mobile data
What is the best data bundle for me?
Why do I seem to be using more data than usual?
Can I switch off data usage notifications?
How can I manage call barring to block or unblock calls?
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Your allowance

What’s included in my allowance of UK minutes and texts?
When do my mins, texts and data allowances start each month?
How much mobile data do apps and emails use?
Coming to the end of your pay as you go data allowance?
Am I using my UK allowances when I’m roaming abroad?
What if I go over my SIM only allowance?
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