Billing, usage and top-up

Understand everything about bills and payments: how to view your bill, how to top up and how to check data usage.

In this Section

Understanding my home broadband bill

How can I view my home broadband bill?
What are the other charges on my home broadband bill?
When will I receive my home broadband bill?
What happens to my bill when I change my billing date or plan?
See [numberOfArticles] more articles
See fewer articles

Understanding my phone bill

How can I see my monthly EE bill?
Charges to bill
Why is my bill higher than normal?
Understanding data usage
Your online EE phone bill explained
When will I get my first phone bill and how much will it be?
How can I reduce my bills and manage my spending?
Understanding your bill after an upgrade
What are these numbers on my bill I don't recognise?
Understanding data usage
Understanding data usage
See [numberOfArticles] more articles
See fewer articles

Paying my bill

Pay your mobile or broadband bill
Ways to pay your mobile phone bill
Ways to pay your home broadband or TV bill
Help if you can't pay your bill
Set up or change a Direct Debit
What is a Debt Collection Agency?
Charge to Bill through the Google Play Store
Charge to Bill through the Microsoft Store
Charge to Bill through Apple
How do I set up direct card payments for pay as you go?
How do I reactivate a suspended EE service?
Credit files explained
How do I change my payment method?
See [numberOfArticles] more articles
See fewer articles

Add-ons

What are pay as you go add-ons?
How do I manage my data add-ons?
How do I cancel a recurring data add-on?
What are pay monthly add-ons?
See [numberOfArticles] more articles
See fewer articles

Call, text and data charges

Price plans and terms
What are pay as you go packs?
How do I get the 4G Go Faster add-on?
How much does it cost to call non-geographic numbers?
How much does it cost for calls, text and data?
Price plans and costs explained
How much do home phone call packages cost?
How can I get help by texting 150 on pay as you go or Flex?
EE TV, Broadband and Home Phone Price Plans
Flex plans explained
See [numberOfArticles] more articles
See fewer articles

Topping up and balance

How can I check my balance?
How to top-up your pay as you go phone
What are EE Free Boosts?
How do I top up a tablet or mobile WiFi device?
What do I do if my top-up fails?
I didn’t use my top up credit. Why has it run out?
How do I know when to top up my pay as you go phone?
What is Data Rollover?
See [numberOfArticles] more articles
See fewer articles

Track and manage your usage

How do I keep track of my monthly usage?
How do I switch off mobile data?
What is the best data bundle for me?
Why do I seem to be using more data than usual?
Can I switch off data usage notifications?
How can I manage call barring to block or unblock calls?
How do I set up and manage Spend Cap?
See [numberOfArticles] more articles
See fewer articles

Your allowance

What’s included in my allowances?
How much mobile data do apps and emails use?
Coming to the end of your pay as you go data allowance?
Am I using my UK allowances when I’m roaming abroad?
See [numberOfArticles] more articles
See fewer articles

Annual price changes

Price changes 2021
Mobile RPI price changes
Mobile CPI+ price changes
Legacy mobile RPI price changes
Home broadband CPI price changes
Home broadband CPI+ price changes
Mobile RPI and CPI+ price changes
See [numberOfArticles] more articles
See fewer articles
Ask the EE Community

Get advice, tips, updates and impartial reviews 24hrs a day

Read more
Posted by
Read more
Posted by
Read more
Posted by
Read more
Posted by
View More

 
Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Bank Holiday Monday opening times: 08:00-20:00
Mon to Fri
Sat
Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Book an appointment
Book an appointment
You can book a phone appointment with one of our local experts.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Book an appointment
>Directions
> Find another store
Need more help