Billing, usage and top-up

Understand everything about bills and payments: how to view your bill, how to top up and how to check data usage.
     
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Understanding my phone bill

Your online EE bill explained
Understanding data usage
Why is my bill higher than normal?
How can I reduce my bills and manage my spending?
When will I get my first phone bill and how much will it be?
What are these numbers on my bill I don't recognise?
Why has EE charged for more minutes than I've actually used?
Charges to mobile
Understanding your bill after an upgrade
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Understanding my home broadband bill

How can I view my home broadband bill?
What are the other charges on my home broadband bill?
When will I receive my home broadband bill?
What happens to my bill when I change my billing date or plan?
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Paying my bill

How do I pay my phone bill?
Direct Debits explained
What should I do if I can't pay my bill?
How do I reactivate a suspended EE service?
How do I change my payment method?
Credit files explained
Card payments explained
How do I set up Charge to Bill on my Apple device?
What is Payforit and how do I use it?
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Viewing my phone bill

How can I see my monthly bill?
How can I download my bill to print or save it?
Can I have a paper bill?
How do I download a pdf of my bill using an Android device?
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Add-ons

What are pay monthly add-ons?
How do I manage my add-ons?
What are pay as you go and Flex plan add-ons?
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Call, text and data charges

Price plans and terms
How do I get the 4G Go Faster add-on?
How much does it cost to call non-geographic numbers?
How much does it cost for calls, text and data?
Price plans and costs explained
Pay as you go packs explained
How much do call packages cost?
How can I get help by texting 150 on pay as you go or Flex?
Flex plans explained
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Topping up and balance

How can I check my balance?
How can I top up my phone?
What are EE Free Boosts?
How do I top up a tablet or mobile WiFi device?
What do I do if my top-up fails?
I didn’t use my top up credit. Why has it run out?
How do I know when to top up my pay as you go phone?
What is Data Rollover?
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Track and manage your usage

How do I keep track of my monthly usage?
How do I switch off mobile data?
What is the best data bundle for me?
Why do I seem to be using more data than usual?
Can I switch off data usage notifications?
How can I manage call barring to block or unblock calls?
How do I set up and manage Spend Cap?
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Your allowance

What’s included in my allowances?
How much mobile data do apps and emails use?
Coming to the end of your pay as you go data allowance?
Am I using my UK allowances when I’m roaming abroad?
What if I go over my SIM Only allowance?
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