It’s easy to top up and stay in credit on pay as you go.
You can top up any time with a credit or debit card by logging in to My EE.
We accept Visa, MasterCard and Maestro UK credit and debit cards as well as International cards. Payments are managed by Vesta, our payment partner, so the name Vesta will appear on your bank or credit card statement as Vesta EE Top Up along with an 0808 free helpline phone number.
That's it – quick and easy!
You can also manage your payment cards in the Account settings section of My EE. You can change the expiry date, remove a card or just check what cards you have saved.
Download it for free from your device’s app store. Or to get a quick link, text APP to 150 from your EE phone.
If you’ve already registered a credit or debit card you can top up by text. You can easily register a card by going to My EE.
Text these details to 150 for free from your EE phone once you have registered your card.
For example, to top up £10 with card ending 1234: CR 1234 10
Remember to include spaces between each set of digits. We’ll text you to confirm that your top-up has been successful.
Call 150 free from your EE phone and choose Top up from the options.
You can top up by credit or debit card, top up someone else’s phone or redeem an E-voucher. We accept Visa, MasterCard and Maestro UK credit and debit cards as well as International cards. We’ll ask you to set up a four-digit PIN code when you call for the first time. This will make topping up faster and more secure. To reset your PIN, call 150 free from your EE phone and select the options to top up using a credit or debit card then follow the instructions.
Call costs
Using our automated phone service is free at any time within the UK, but you'll be charged 25p per call if you choose the option to speak to an agent.
Opening hours
You can call us:
8am to 9pm Monday to Friday
8am to 8pm Saturday and Sunday
Now it’s even easier to make sure you never run out of credit.
Simply tell us how often and how much you want to top up and register your credit or debit card details.
You can get credit every week, on the same date every month, or every 30 days.
We’ll text you when it’s set up, and every time you top up. And if you change your mind, you can change your Recurring Top-Up or even cancel it at any time.
If you have a pay as you go pack, you can set up your account to top up automatically the day before it’s about to renew. So if your pack updates on the 16th, set your top-up for the 15th – then you’ll always have enough credit for it to start again.
You don’t even need a UK bank account. If you’re travelling in the UK, you can set up a Recurring Top-Up with a card from abroad.
To set up Recurring Top-Ups, log in to My EE , call 150 or text REC to 150.
The legal bit
We’ll keep taking your Recurring Top-Up until you tell us to stop. EE only refunds unused credit in limited circumstances, see our Terms and Conditions for details. If you don’t use your phone to call, text or for data for 90 days, we’ll suspend your Recurring Top-Up until you use your phone again. If you don’t use your phone at least once every 180 days, it will be disconnected: your number and any credit on your account will be stopped.
An E-voucher is a card or receipt printed with a unique 16-digit voucher number, and it’s valid for EE accounts for six months.
You can get them from EE stores and over 100,000 shops around the UK, anywhere you see the top-up logo.
Locate your nearest Payzone store >
Top up with an E-voucher:
By text
Text VO followed by a space and then the 16-digit voucher number to 150. For example: VO 1234567891234567
By phone
Call 150 free from your EE phone and follow the instructions. We’ll text you to confirm.
When you get your phone or SIM card, we also give you an E top-up card. With E top-up, you can top up at more than 100,000 shops across the country.
Just look out for the green logo.
Locate your nearest Payzone store >
Top up using E top-up
We’ll text you to confirm that your top-up’s been added.
Lost E top-up cards
If you lose your E top-up card, simply pop into an EE store to pick up another. You'll need to link your new E top-up card to your phone before you next top up.
Please note: Your E top-up card holds no personal information and is only linked to your phone so no-one else can use it.
Link an E top-up card to your phone:
By calling
Call 150 and follow the instructions.
By text
Text 150 with ETU, followed by a space and then your 13-digit E top-up card number. For example: ETU 1234567891234
The space in between is really important, so be sure to include it.
Top up abroad
You can still top up online using My EE. Or you can call +44 7953 966 250 and top up using a credit or debit card. You can also top up by calling 360 direct from your EE phone.
At a cashpoint (ATM)
You’ll get confirmation that the top-up has been successful on the cashpoint screen as well as a printed receipt, and it will be added to your phone immediately.
Topping up your tablet and 4GEE WiFi
If you have an EE tablet or 4GEE WiFi you can call 07953 966 250 from any phone (calls are chargeable) and follow instructions to top up.
We always text you to confirm when a top-up is successfully added.
If your credit hasn't updated within 24 hours, please call us.
Tip: you can check your pay as you go credit any time. Just text BA to 150.
Glad to hear it.
Glad to hear it.
