How can I top up my phone?

     
    >
  • Go to section

 

You can top up your phone credit by setting up card payments, by using My EE, by text, by phone or in a shop.

How do I set up card payments for pay as you go or Flex?

How do I set up card payments for pay as you go or Flex?

The easiest way to buy your pay as you go packs, Flex plans or add-ons is to set up card payments. You can then choose to have your pack or plan renew automatically with card payments and you can get new add-ons whenever you need them.

If you're on a Flex plan, you only need to top up your credit if you want to use additional services (like pay by text, roaming outside of the EU or add-ons) – your plan renews automatically and takes payment from the credit or debit card set up in your account.

How do I top up my credit using My EE?

How do I top up my credit using My EE?

If you don't have card payments set up and need to top up your credit:

  1.  

    log in to My EE

  2.  

    go to Menu > Top up

We’ll text you a reminder when your credit’s running low.

How do I top up my credit by text?

How do I top up my credit by text?

If you’ve already registered a credit or debit card, you can top up by text.

Text the following details to 150 from your EE phone:

  1.  

    the letters CR

  2.  

    the last four digits of your registered credit or debit card number

  3.  

    the amount you want to top up (between £5 and £95)

  4.  

    e.g to top up £10 with card ending in 1234 text CR 1234 10

Please note: remember to include spaces between each set of digits.

We’ll text you to confirm that your top-up has been successful.

Good to know:

You can easily register a card by going to My EE.

> Log in to My EE

How do I top up my credit by phone?

How do I top up my credit by phone?

You can top up by credit or debit card, top up someone else’s phone or redeem an E-voucher by phone. We'll accept Visa, MasterCard and Maestro UK credit and debit cards as well as international credit or debit cards when you top up by phone.

  1.  

    call 150 from your EE device (free on a Flex plan, 25p per call on pay as you go if you choose to speak to an advisor)

  2.  

    choose Top Up and follow instructions

We’ll ask you to set up a four-digit PIN code when you call for the first time. This will make topping up faster and more secure. To reset your PIN, simply call 150 from your EE phone and select the option to top up by card then follow the instructions.

How do I change or cancel recurring top-ups?

How do I change or cancel recurring top-ups?

You can easily change or cancel your recurring top-up:

  1.  

    log in to My EE

  2.  

    call 150

  3.  

    text STOP REC to 150

Please note: we’ll keep taking your recurring top-up until you tell us to stop. EE only refunds unused credit in limited circumstances – see our Terms & Conditions.

If you don’t use your device for 90 days, we'll suspend your recurring top-up until you use your device again. If you don’t use your device at least once every 180 days, it will be disconnected: your number and any credit on your account will be stopped.

How do I top up my credit using an E-voucher?

How do I top up my credit using an E-voucher?

An E-voucher is a card or receipt printed with a unique 16-digit voucher number and is valid for EE accounts for six months. You can purchase them from EE stores and over 100,000 shops around the UK - anywhere you see the green top-up logo.

Locate your nearest:

  1.  

    Payzone store

  2.  

    PayPoint store

  3.  

    Epay store

To top up with an E-voucher:

  1.  

    text 150 with VO then a space and then the 16-digit voucher number

     

    e.g VO 1234567891234567

  2.  

    call 150 from your EE phone and follow the instructions

We’ll text you to confirm that your top-up has been successful.

How do I top up my credit using an E top-up card?

How do I top up my credit using an E top-up card?

When you get your SIM card, we'll also give you an E top-up card which lets you top up at over 100,000 shops around the UK - anywhere you see the green top-up logo.

Locate your nearest:

  1.  

    Payzone store

  2.  

    PayPoint store

  3.  

    Epay store

To link an E top-up card to your device:

  1.  

    text 150 with ETU then a space and then the 13-digit E top-up card number (the space in between is important so be sure to include it)

     

    e.g ETU 1234567891234

  2.  

    call 150 from your EE phone and follow the instructions

To top up using E top-up card:

  1.  

    say how much to top up (between £5 and £50 in £5 increments)

  2.  

    your E top-up card will be swiped and the amount added to your card

We’ll text you to confirm that your top-up has been successful.

What do I do if I've lost my E top-up card?

Simply pop into an EE store to pick up another. You'll need to link your new E top-up card to your phone before you next top up.

Please note: your E top-up card holds no personal information and is only linked to your phone so no-one else can use it and you won't need to cancel it.

How do I top up abroad?

How do I top up abroad?

  1.  

    log in to My EE and go to Menu > Top up

  2.  

    call +44 7953 966 250 and top up using a credit or debit card

  3.  

    or call 360 direct from your EE phone

How do I check my credit balance?

How do I check my credit balance?

  1.  

    log in to My EE or the My EE app

  2.  

    or text BALANCE to 150

How can I top up someone else's phone?

How can I top up someone else's phone?

You can easily top up anyone's EE pay as you go or Flex plan phone:

  1.  

    you'll need their EE number and a credit or debit card to pay with

  2.  

    then log into My EE, choose Top Up and follow instructions

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Type in your postcode to find your nearest store.

You can book an appointment to meet one of our experts in many of our stores.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 31/5/2019
Sharelle posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Please let us know how we can make it better
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

How can I check my balance?
What are EE Free Boosts?