You can buy your pack by setting up direct card payments in My EE. You'll also receive a 10% discount on your pack price each time you pay by direct card payments.
Alternatively, you can top up your credit by text or by phone using an E-voucher. You can also top up someone else's phone online by card.
How do I set up direct card payments for pay as you go and get 10% off my pack price?
How do I set up card payments for pay as you go or Flex?
The easiest way to buy your pay as you go packs is to set up direct card payments. This means your pack will renew automatically and we'll give you a 10% discount on your pack price when you pay this way.
These are not Direct Debits and you can change, stop or cancel your payments at any time.
You can top up by credit or debit card, top up someone else’s phone or redeem an E-voucher by phone. We'll accept Visa, MasterCard and Maestro UK credit and debit cards, as well as international credit or debit cards, when you top up by phone.
call 150 from your EE device (free on a Flex plan, 25p per call on pay as you go if you choose to speak to an advisor)
choose Top Up and follow instructions
We’ll ask you to set up a four-digit PIN code when you call for the first time. This will make topping up faster and more secure. To reset your PIN, simply call 150 from your EE phone and select the option to top up by card then follow the instructions.
How do I change or cancel recurring top-ups?
How do I change or cancel recurring top-ups?
You can easily change or cancel your recurring top-up:
Please note: we’ll keep taking your recurring top-up until you tell us to stop. EE only refunds unused credit in limited circumstances – see our Terms & Conditions.
If you don’t use your device for 90 days, we'll suspend your recurring top-up until you use your device again. If you don’t use your device at least once every 180 days, it will be disconnected: your number and any credit on your account will be stopped.
How do I top up my credit using an E-voucher?
How do I top up my credit using an E-voucher?
An E-voucher is a card or receipt printed with a unique 16-digit voucher number and is valid for EE accounts for six months. You can purchase them from EE stores and over 100,000 shops around the UK - anywhere you see the green top-up logo.
text 150 with ETU then a space and then the 13-digit E top-up card number (the space in between is important so be sure to include it)
e.g ETU 1234567891234
call 150 from your EE phone and follow the instructions
To top up using E top-up card:
say how much to top up (between £5 and £50 in £5 increments)
your E top-up card will be swiped and the amount added to your card
We’ll text you to confirm that your top-up has been successful.
What do I do if I've lost my E top-up card?
Simply pop into an EE store to pick up another. You'll need to link your new E top-up card to your phone before you next top up.
Please note: your E top-up card holds no personal information and is only linked to your phone so no-one else can use it and you won't need to cancel it.