Charges to mobile

     
    >
  • Go to section

Voted on a TV talent show? Entered a competition on your phone? Text a donation to charity? Subscribed to an information service?

 

If so, you’re likely to see charges on your bill from other companies.

Why have I been charged?

Why have I been charged?

You’ve requested a service, voted, entered a competition, purchased digital content and agreed that these charges be applied to your EE bill.

These are not EE services and are charged by the company that provided these services. 

What have I been charged for?

What have I been charged for?

Don’t recognise a charge showing under 'Services from other companies' on your bill? Just enter the three to nine digit number shown on your bill in the 'number' column in our charge checker or the service description exactly as it appears on your bill, just before the cost of the service. 

This will be prefixed with one letter for example 'W Service Name'. DO NOT enter 9 digit number shown under 'reference' shown on your bill as this will return no results. If the bill descriptor starts with iTunes followed by a six-digit alpha numeric code, this is for an Apple charge from either the App Store, Apple Music, iBooks, iTunes or an iCloud purchase. Just input ‘iTunes’ into the checker.

Loading...
Loading...
Enter the service description or the three to nine digit number shown on your bill:
Third party name
Third party number
Third party description
Third party contact details
Thanks for letting us know something is missing – we will get back to the email address you provided within 72 hours. If you’ve not submitted an email address please check back within 72 hours and the information you need will be here.
information

Code of practice for charges to mobile

Code of practice for charges to mobile

Our consumer code of practice below can provide further information and advice on the Charge to Mobile services and associated charges that appear on your bill.

Charge to Bill Consumer Code of Practice
(PDF 391KB)

 
Let's chat
Let's chat

Mon to Sun 8am - 11pm

Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Need more help
Last updated: 30/1/2019
Nikki posted this article. Got a comment? Good or bad, we'd pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Please let us know how we can make it better
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
How can I see my monthly bill?
Why has EE charged for more minutes than I've actually used?
How can I reduce my bills and manage my spending?
Previous
Why has EE charged for more minutes than I've actually used?
Next
Understanding your bill after an upgrade