Charges to mobile

     
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Voted on a TV talent show? Entered a competition on your phone? Text a donation to charity? Subscribed to an information service?

 

If so, you’re likely to see charges on your bill from other companies.

Why have I been charged?

Why have I been charged?

You’ve requested a service, voted, entered a competition, purchased digital content and agreed that these charges be applied to your EE bill.

These are not EE services and are charged by the company that provided these services. 

What have I been charged for?

What have I been charged for?

Don’t recognise a charge showing under 'Services from other companies' on your bill? Just enter the three to nine digit number shown on your bill in the 'number' column in our charge checker or the service description exactly as it appears on your bill, just before the cost of the service. 

This will be prefixed with one letter for example 'W Service Name'. DO NOT enter 9 digit number shown under 'reference' shown on your bill as this will return no results. If the bill descriptor starts with iTunes followed by a six-digit alpha numeric code, this is for an Apple charge from either the App Store, Apple Music, iBooks, iTunes or an iCloud purchase. Just input ‘iTunes’ into the checker.

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information

Code of practice for charges to mobile

Code of practice for charges to mobile

Our consumer code of practice below can provide further information and advice on the Charge to Mobile services and associated charges that appear on your bill.

Charge to Bill Consumer Code of Practice
(PDF 391KB)

 
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Last updated: 30/1/2019
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You can find more help here
Why has EE charged for more minutes than I've actually used?
How can I reduce my bills and manage my spending?
Understanding your bill after an upgrade
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