Charges to mobile

     
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Voted on a TV talent show? Entered a competition on your phone? Text a donation to charity? Subscribed to an information service?

 

If so, you’re likely to see charges on your bill from other companies.

Why have I been charged?

Why have I been charged?

You’ve requested a service, voted, entered a competition, purchased digital content and agreed that these charges be applied to your EE bill.

These are not EE services and are charged by the company that provided these services. 

What have I been charged for?

What have I been charged for?

Don’t recognise a charge showing under 'Services from other companies' on your bill? Just enter the three to nine digit number shown on your bill in the 'number' column in our charge checker or the service description exactly as it appears on your bill, just before the cost of the service. 

This will be prefixed with one letter for example 'W Service Name'. DO NOT enter 9 digit number shown under 'reference' shown on your bill as this will return no results. If the bill descriptor starts with iTunes followed by a six-digit alpha numeric code, this is for an Apple charge from either the App Store, Apple Music, iBooks, iTunes or an iCloud purchase. Just input ‘iTunes’ into the checker.

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Enter the service description or the three to nine digit number shown on your bill:
Third party name
Third party number
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Thanks for letting us know something is missing – we will get back to the email address you provided within 72 hours. If you’ve not submitted an email address please check back within 72 hours and the information you need will be here.

information

Code of practice for charges to mobile

Code of practice for charges to mobile

Our consumer code of practice below can provide further information and advice on the Charge to Mobile services and associated charges that appear on your bill.

 
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Last updated: 23/5/2018
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