Charges to bill

In this article

Entered a competition on your phone? Text a donation to a charity? Set up Mobile Billing as your preferred App Store payment method? Paid for something online or via an app and added it to your mobile phone bill?

 

If so, you’re likely to see charges on your bill in the ‘Services from other companies’ section.

Why have I been charged?

Why have I been charged?

You’ve set up Mobile Billing as your App Store payment method and have purchased content from an App Store, either on your phone or via another device, entered a TV or Radio advertised competition using a short code number, purchased a digital service or content and agreed that these charges be applied to your EE phone bill.


These are not EE services and the charges have been applied by the company that provided these services.

What have I been charged for?

What have I been charged for?

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Our new bills have the service name and provider contact details on them but if you need more information, look for a number next to Ref: on your bill and enter the number you see there. Or use the company or service name listed next to Ref: (for Apple just enter Apple):
Third party name
Third party number
Third party description
Third party contact details
Thanks for letting us know something is missing – we will get back to the email address you provided within 72 hours. If you’ve not submitted an email address please check back within 72 hours and the information you need will be here.
information

Code of practice for charges to bill

Code of practice for charges to bill

Our consumer code of practice below can provide further information and advice on the Charge to Bill services and associated charges that appear on your bill.

More information

More information

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