You’ve requested a service, voted, entered a competition, purchased digital content and agreed that these charges be applied to your EE bill.
These are not EE services and are charged by the company that provided these services.
Charges to mobile
In this article
Voted on a TV talent show? Entered a competition on your phone? Text a donation to charity? Subscribed to an information service?
If so, you’re likely to see charges on your bill from other companies.
Why have I been charged?
Why have I been charged?
What have I been charged for?
What have I been charged for?
Don’t recognise a charge showing under 'Services from other companies' on your bill? Just enter the three to nine digit number shown on your bill in the 'number' column in our charge checker below.
Or enter the service description, exactly as it appears on your bill, shown just before the cost of the service. The description will be prefixed with one letter for example 'W Service Name'. DO NOT enter the 9 digit number shown under 'reference' on your bill as this won’t return results.
If your charge is from an app store e.g. Google Play, Apple, Samsung, PSN etc. then you can check your purchase history within your app store account. Or enter the app store name, excluding the order ID, into our checker below for contact details.
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Code of practice for charges to mobile
Code of practice for charges to mobile
Our consumer code of practice below can provide further information and advice on the Charge to Mobile services and associated charges that appear on your bill.
(PDF 391KB)
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