Billing, usage and top-up

Understand everything about bills and payments: how to view your bill, how to top up and how to check data usage.

In this Section

Understanding my home broadband bill

How can I view my home broadband bill?
What are the other charges on my home broadband bill?
When will I receive my home broadband bill?
What happens to my bill when I change my billing date or plan?
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Understanding my phone bill

How can I see my monthly EE bill?
Charges to bill
Why is my bill higher than normal?
Understanding data usage
Your online EE phone bill explained
When will I get my first phone bill and how much will it be?
How can I reduce my bills and manage my spending?
Understanding your bill after an upgrade
What are these numbers on my bill I don't recognise?
How can I check my balance since my last bill?
Where can I get help to understand my bill?
Why haven't I been charged for some of the calls, text and data abroad?
Your home broadband bill explained
Understanding data usage
Understanding data usage
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Paying my bill

Pay your mobile or broadband bill
Ways to pay your mobile phone bill
Ways to pay your home broadband or TV bill
Help if you can't pay your bill
Set up or change a Direct Debit
What is a Debt Collection Agency?
Charge to Bill through the Google Play Store
Charge to Bill through the Microsoft Store
Charge to Bill through Apple
How do I set up card payments for pay as you go?
How do I reactivate a suspended EE service?
Credit files explained
How do I change my payment method?
How do I pay my EE bill online?
How can I change my billing or service address?
My EE account is closed - I still owe money - how can I pay?
How can I check my bill has been paid?
How do I change or add an account billing name?
Can I pay by American Express?
How do I check my account is active after a late payment?
Can I schedule to pay my bill on a different date?
How do I set up automatic payments?
How do I turn off auto pay?
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Viewing my phone bill

How can I see my monthly bill?
How can I download my bill to print or save it?
Can I have a paper bill?
How do I download a PDF of my bill using an Android device?
Can I have large print, audio or Braille bills?
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Add-ons

What are pay as you go and Flex plan add-ons?
How do I manage my data add-ons?
How do I cancel a recurring data add-on?
What are pay monthly add-ons?
What happens if I use up my add-ons?
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Using vouchers

Where can I buy a E-voucher?
How do I redeem a E-voucher?
What should I do if I lose a E-voucher?
What should I do if my E-voucher is rejected?
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Managing my Direct Debit

Can I change my Direct Debit online?
Can I change my Direct Debit date?
How do I set up a Direct Debit?
My Direct Debit hasn’t been taken – what should I do?
When will my Direct Debit payment be collected?
Why has my Direct Debit changed?
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Call, text and data charges

Price plans and terms
What are pay as you go packs?
How do I get the 4G Go Faster add-on?
How much does it cost to call non-geographic numbers?
How much does it cost for calls, text and data?
Price plans and costs explained
How much do home phone call packages cost?
How can I get help by texting 150 on pay as you go or Flex?
How do I pay for mobile apps?
EE TV, Broadband and Home Phone Price Plans
Flex plans explained
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Topping up and balance

How can I check my balance?
How can I top up my phone?
How can I top up someone else’s phone?
What are EE Free Boosts?
How do I top up a tablet or mobile WiFi device?
What do I do if my top-up fails?
I didn’t use my top up credit. Why has it run out?
How do I know when to top up my pay as you go phone?
Pay as you go and Flex plan add-ons explained
What is Data Rollover?
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Track and manage your usage

How do I keep track of my monthly usage?
How do I switch off mobile data?
What is the best data bundle for me?
Why do I seem to be using more data than usual?
Can I switch off data usage notifications?
How can I manage call barring to block or unblock calls?
How do I set up and manage Spend Cap?
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Your allowance

What’s included in my allowances?
When do my mins, texts and data allowances start each month?
How much mobile data do apps and emails use?
Coming to the end of your pay as you go data allowance?
Am I using my UK allowances when I’m roaming abroad?
What if I go over my SIM Only allowance?
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Annual price changes

Price changes 2021
Mobile RPI price changes
Mobile CPI+ price changes
Legacy mobile RPI price changes
Home broadband CPI price changes
Home broadband CPI+ price changes
Mobile RPI and CPI+ price changes
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