What is an eSIM?

     
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An eSIM is an electronic SIM that sits alongside your phyiscal SIM card in a Dual SIM device. A benefit of having an eSIM is you can have two numbers on one device.

How does an eSIM work?

How does an eSIM work?

Like a traditional SIM card, an eSIM stores the data that's needed for your device to use the EE network but it's embedded in your device so cannot be removed.

Which devices can I use an eSIM with?

Which devices can I use an eSIM with?

The following devices are Dual SIM devices that are able to use an eSIM:

  1.  

    iPhone XS

  2.  

    iPhone XS Max

  3.  

    iPhone XR

  4.  

    Google Pixel 3

  5.  

    Google Pixel 3 XL

  6.  

    Google Pixel 3a

  7.  

    Google Pixel 3a XL

How do I get an eSIM?

How do I get an eSIM?

It's easy to order a new or replacement eSIM:

  1.  

    go to My EE

  2.  

    call 150 from your EE phone

  3.  

    pop into an EE store

How do I set up an eSIM?

How do I set up an eSIM?

You’ll be provided with an eSIM card that contains a QR code.

When you capture your eSIM QR code, the information contained in it is sent back to EE and allows us to add the eSIM onto your phone in a safe and secure way.

Got an iPhone XS, iPhone XS Max or iPhone XR?

> Find out how to set up an eSIM for your iPhone

Got a Google Pixel?

> Find out how to set up an eSIM for your Google Pixel

Can I move an existing line to an eSIM line?

Can I move an existing line to an eSIM line?

Yes, you'll need to set up your eSIM first then go to www.ee.co.uk/simswap.

You’ll need the SIM serial number from your eSIM card pack and be able to receive a pin verification to your old SIM. If you aren’t able to use your old SIM you’ll need to contact us from your EE phone so we can swap the number over for you:

  1.  

    call 150 from your EE phone

Do I get a 10% discount for having an additional line?

Do I get a 10% discount for having an additional line?

Yes, as long as both your lines are on the same account. You’ll get the 10% discount on your additional line and a 1GB data boost on your primary line.

Can I gift data between my lines?

Can I gift data between my lines?

Yes, you can gift data between your two lines if they are on the same account. You can also gift data from both lines to other users on the same account as you.

> Find out more about data gifting

Will I get charged for mobile data roaming outside the EE?

Will I get charged for mobile data roaming outside the EE?

If you plan to use mobile data whilst travelling outside the EU and you have mobile data switched on, you may get charged for data use on both lines.

If you have a Travel Data Pass on both your lines, the daily charge would apply on any line you use data on. So you may get charged twice in one day if you use data on both your lines and this includes background data usage that you may not expect.

> Find out more about our Travel Data Pass

 
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Last updated: 9/5/2019
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