What is 5GEE Home?

     
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5GEE Home is an alternative to fixed broadband and with a 5GEE Home plan and 5GEE Home Router you'll be able to wirelessly connect to the internet via 5G.

What plan do I need for 5GEE Home?

What plan do I need for 5GEE Home?

A 5GEE Home plan which will include a 5GEE Home Router device and access to our 5G network. 5GEE Home plans are available as either a 30-day or 18 month contract.

> View our 5GEE Home plans

How do I manage my 5GEE Home account?

How do I manage my 5GEE Home account?

You can manage your account online or through the My EE app where you'll be able to change your account settings, check your data allowance and usage or buy add-ons.

  1.  

    log in to My EE or use the My EE app

  2.  

    or go to add-on.ee.co.uk

Do I still get access to 4G on a 5GEE Home plan?

Do I still get access to 4G on a 5GEE Home plan?

Yes, 5G doesn't replace 4G - both networks will work together so you'll still be able to access our 4G network where you need to on a 5GEE Home plan.

How will I know if my 5GEE Home Router is connected to 5G?

How will I know if my 5GEE Home Router is connected to 5G?

There is a 5G indicator on the router that will light up when you're connected to 5G.

Can I buy a data add-on with a 5GEE Home plan?

Can I buy a data add-on with a 5GEE Home plan?

Yes, you can buy a data add-on if you run out of data. If you're on a 5GEE Home plan and use our 5GEE Home Router, data add-ons will give you access to 5G speeds.

To buy a data add-on:

  1.  

    go to add-on.ee.co.uk

Can I use a 4GEE Home plan with a 5GEE Home Router?

Can I use a 4GEE Home plan with a 5GEE Home Router?

Yes but you won't have access to our 5G network and 5G speeds - you'll only be able to access our 4G network. To connect to our 5G network you'll need a 5GEE Home plan.

> View our 5GEE Home plans

Is roaming included in my 5GEE Home plan?

Is roaming included in my 5GEE Home plan?

No, your 5GEE Home data allowances are only for use within the UK.

How can I improve or boost my 5GEE Home signal?

How can I improve or boost my 5GEE Home signal?

Good to know:

To get the best possible speed and coverage from your router, position it up high and preferable near or on a window sill.

Our 5GEE Home Router has an internal antenna but you can buy an external antenna from us to help get more consistent coverage. To learn more or book an installation:

  1.  

    call 0800 079 0131

 
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Last updated: 21/5/2019
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