Legacy brand price changes

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What are the price changes for 2020?

What are the price changes for 2020?

Each year in March, your monthly price plan(s) will increase by the rate of Retail Price Index (RPI). This year the change will take effect from 30 March 2020. The RPI figure published by the Office for National Statistics in January 2020 is 2.2%.

What do the price changes mean for me?

What do the price changes mean for me?

Any bills you receive after 30 March 2020 will show a 2.2% increase in the monthly price of your plan(s) if you joined or upgraded to a pay monthly or SIM only contract up to 29 February 2020.

Calculate the new price of your plan:

> Use our RPI price calculator

We appreciate that price rises are never welcome but we continue to be dedicated to providing you with great value and the best experience of our service.

If you’d like to find out more, please refer to clause 7.1.4 of your terms.

> View our pay monthly terms and conditions

> View our business terms and conditions

Why are you increasing prices?

Why are you increasing prices?

Every March, as detailed in our terms, we increase monthly price plans in line with RPI. This reflects the increase in the costs to run and invest in our network and service.

How have you calculated the rate of increase on my plan?

How have you calculated the rate of increase on my plan?

We use the Retail Price Index (RPI) to calculate the rate of increase on your plan as RPI is a measure of the change in prices for consumers on average across the country over the last 12 months. We've used the RPI of 2.2% that's been published in January 2020 and the change is calculated by adding 2.2% to the price of your monthly price plan(s).

How will the increase appear on my bill?

How will the increase appear on my bill?

The increase will appear on your bill as an increase to your monthly price plan(s).

What if I have a discount on my monthly plan?

What if I have a discount on my monthly plan?

If you have a discount, then this will not change. The price increase is applied to your original price plan charge and then your discount is applied afterwards.

How can I find out the new price of my plan?

How can I find out the new price of my plan?

Any bills you receive after 30 March 2020 will show a 2.2% increase in the monthly price of your plan(s) or alternatively use our handy price calculator:

Calculate the new price of your plan:

> Use our RPI price calculator

What happens if I upgrade to another plan?

What happens if I upgrade to another plan?

If you upgrade to a new plan from 1 March 2020, this price increase won't apply to your price plan this year. Your new plan will receive an RPI increase in March 2021.

Can I cancel my contract?

Can I cancel my contract?

Of course, we don’t want to see you go but if you’d like to leave before the end of your contract you can. However you may need to pay an early termination charge.

Thanks for your feedback

 
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