Why is my insurance premium increasing?
In light of increasing costs of repairs/replacements and general support services, a small increase has been implemented to your monthly insurance premium.
Providing value-for-money cover remains really important to us, and the price has been carefully compared and considered, and it remains competitive in the market.
What does this mean for me?
Your monthly insurance payment is set to increase by £1 per month from 19 August. Your new monthly price will be shown on your next bill after the change takes effect.
There are no changes to your insurance coverage. There are also no changes to your excess fee for replacements or repairs.
How can I review my policy cover?
The quickest way for you to access your policy documents is to go to the EE Insurance page in the Manage or Add-ons section in the EE app or your EE account online.
You can see your updated price in the table below:
| Damage Cover with AppleCare Services | Full Cover with AppleCare Services | ||
| Existing price | New price | Existing price | New price |
| £5.99 | £6.99 | £9.49 | £10.49 |
| £6.99 | £7.99 | £10.49 | £11.49 |
| £7.99 | £8.99 | £11.49 | £12.49 |
| £8.99 | £9.99 | £12.49 | £13.49 |
| £9.99 | £10.99 | £14.49 | £15.49 |
| £10.99 | £11.99 | £15.49 | £16.49 |
| £11.99 | £12.99 | £16.49 | £17.49 |
| £17.49 | £18.49 | ||
| £18.49 | £19.49 | ||
Will I pay a different price depending on when I joined?
No, the price change applies consistently to both new and existing customers.
What are the benefits of EE Insurance?
EE Insurance is designed to give you peace of mind with:
- Protection if your device has been accidentally damaged, lost, stolen, or broken down (subject to your policy type – please refer to the EE Insurance page for your coverage details: https://ee.uk.chubbinsured.com).
- Worldwide cover – full coverage still applies even when you’re travelling.
- Next day replacement – get you back online as quickly as possible.
- Benefiting from the Apple Care Services (ACS) coverage, including repairs at eligible Apple stores, and extended warranty coverage – please refer to your policy to see if you have ACS coverage.
- Simple and quick online policy, and claims management on the EE Insurance portal.
- Access to your policy details in one place https://ee.uk.chubbinsured.com/.
- Dedicated support from the EE Insurance team whenever you need it.
Full benefits are listed here:
Key benefits | ||
| Damage Cover | Full Cover | |
| Claim in the EE app | ✔ | ✔ |
| Repair or replacement | ✔ | ✔ |
| Next day replacement, for accidental damage with all claims fulfilled when in the UK | ✔ | ✔ |
| Next day replacement, for loss and theft with all claims fulfilled in the UK | ✔ | |
| Free Minute One Accessories bundle on selected mobile devices | ✔ | ✔ |
| You are covered | ||
| for accidental damage | ✔ | ✔ |
| for breakdown after warranty expiration | ✔ | ✔ |
| for up to 2 theft or loss claims in a 12-month period | ✔ | |
| worldwide (claims fulfilled when in the UK) | ✔ | ✔ |
| for a discounted excess for screen damage only repair (Eligible mobile phones with only a damaged screen) | ✔ | ✔ |
| for device repair subject to eligibility | ✔ | ✔ |
| for in-box manufacturer-provided charging accessories | ✔ | ✔ |
| for up to 5 years, no minimum term | ✔ | ✔ |
| AppleCare Services * Repair service at Apple Stores and Apple Authorised Service Providers * 24/7 priority access to Apple experts by chat or phone * Software support for iOS, iCloud, and Apple-branded iPhone apps * Apple-certified repair or replacement with genuine Apple parts * Battery replacement service | ✔ | ✔ |
| How many times you can claim | ||
| You can make unlimited damage claims and breakdown claims. | ✔ | |
| You can make unlimited damage claims and breakdown claims, as well as 2 theft and loss claims in a 12-month period. | ✔ | |
Your questions answered
You can manage your policy in the EE Insurance portal: https://ee.uk.chubbinsured.com, where you can:
- review your cover
- check your policy coverage
- access your policy documents
If you need support, please visit the EE Insurance portal if you want to review your policy coverage, your policy documents, make a claim, or make a complaint. Alternatively, you can call 150 or 0800 956 6140.
Yes. If you decide the policy is no longer right for you, you can review your options and cancel your policy through the EE Insurance portal. You can also discuss your policy options, or downgrade from Full Cover to Damage Cover, with our EE Insurance team, on 150 or 0800 956 6140.