About EE Single Tech Cover
You can buy cover when you buy your device from us. The price will depend on the value of the device and the level of cover you choose, such as damage only or damage, loss and theft.
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Available cover
Damage Cover includes worldwide cover, unlimited damage claims, and cover for breakdown (following the expiry of your manufacturer warranty) repair or replacement.
Full Cover includes worldwide cover, unlimited damage claims, 2 loss/theft claims in 12 months, and cover for breakdown (following the expiry of your manufacturer warranty) repair or replacement.
What's not covered
We can’t cover cosmetic damage such as dents, scratches, or other marks, or any damage caused on purpose by you or an authorised user.
Making a claim
You can make a claim:
- online via My EE
- from the EE app
- by calling us on 150 - 7 days a week, 8am-9pm on weekdays; 8am to 8pm on weekends.
All claims fulfilled when in the UK.
Managing your cover
Download or open the EE App to update your details, cancel your policy, or visit the claims portal.
You can log in to the EE app at any time to manage your tech cover. If you can't access the app, contact us.
Questions about your cover
Contact us for any enquiries about your policy including:
- checking your policy status
- tracking the delivery of replacement devices
- making complaints about claims.
Cancelling your cover
You can cancel your policy within 14 days for a full refund as long as you have not claimed on the policy. After this any cancellation will be from your next payment date. For more support or to cancel in the EE App contact us.
If you want to cancel after 14 days:
- Go to the EE App.
- Select Manage.
- Select Subscriptions.
- Use Subscription Manager.
Why has my cover been cancelled?
If we can't take a payment your insurance cover may be cancelled. Make sure your payment card is up to date.
Missed payments for your cover
Your first payment will be taken from your debit or credit card when you purchase your policy and will thereafter be taken monthly on the same date.
If your initial payment fails for any reason, we will attempt to collect the payment 10 days later. If this payment fails again your policy will be cancelled.
If any subsequent payments fail after your successful initial payment, we will try to take payment 21 days later.
Should you need to update your credit or debit card to make this payment use your EE app within the 21 days after a payment failure to update your card details.
To stay covered you'll need to:
- Make a one-off payment in the EE App.
- Pay the full amount.
- Pay with the same card or use a new one.
This is to support you if you have insufficient funds, lost or stolen cards, or the original payment card has expired.