About insurance excess
As with most insurance policies, if you make a successful claim you’ll be charged an excess as a contribution towards the cost of the repair or replacement device. The amount depends on which band your device falls into on the date you purchased insurance.
To ensure we continue to offer all our customers the best possible cover and service we regularly review excess amounts. If we make a change to your excess, we will give you 30 days notice.
Calculate the excess on your device

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Excess and device band calculator
Enter your device model e.g. Samsung Galaxy
Your device:
Excess: