EE Multi Tech Cover

Eligible devices that are less than 5 years old are covered under Multi Tech Cover.

Available cover

Damage Cover - You can make 5 damage claims within a 12-month period. Breakdown claims are unlimited.

Full Cover - You can make 5 claims within a 12 month period. Up to 3 of these can be for theft or loss. Breakdown claims are unlimited.

What's not covered

• Any device purchased for more than £1,500.
• Any device which is over 5 years old from the date of purchase.
• Cosmetic dents, scratches, or other marks.
• Damage caused on purpose by you or an authorised user.
• If the device wasn’t bought new from a VAT-registered UK retailer.
• If the device wasn’t bought new or refurbished from a VAT-registered, UK mobile operator or manufacturer.
• If the device was bought through an online marketplace or auction site, unless it was directly from the original retailer.
• If the device was repaired using non-genuine parts. If you don’t have a proof of purchase receipt.
• If you don’t have a crime reference number for a stolen device (Full Cover only).
• If you left your device in a place where you couldn’t see it, but others could (Full Cover only).

You can make a claim:

• online via EE
• from the EE app
• by calling us on 150 from an EE mobile or 0800 956 6140 from any other phone, 7 days a week, 8am-9pm on weekdays and 8am to 8pm on weekends.

All claims fulfilled when in the UK.

Download or open the EE app to update your details, cancel your policy, or visit the claims portal. You can log in to the EE app anytime to manage your tech cover. 

If you can’t access the app, ring us on 150 from an EE mobile or 0800 956 6140 from any other phone, 7 days a week, 8am-9pm on weekdays and 8am to 8pm on weekends.

Contact us for any enquiries about your policy including:

• checking your policy status
• tracking the delivery of replacement devices
• making a complaint

You can cancel your policy within 14 days for a full refund, if you have not claimed on the policy. After this, any cancellation will be from your next payment date. For more support, or to cancel in the EE app, contact us.

If you want to cancel after 14 days:

Why has my cover been cancelled?

If we can't take a payment, your insurance coverage may be cancelled. Make sure your payment card is up to date.

Your first payment will be taken from your debit or credit card when you buy your policy. It'll be taken each month on the same date.

To support you if you have insufficient funds, a lost or stolen card, or an expired original payment card, if your initial payment fails for any reason, we'll attempt to collect the payment 10 days later. If this payment fails again, you policy will be cancelled.

If any subsequent payments fail after your successful initial payment, we'll try to take payment 21 days later.

Should you need to update your credit or debit card to make this payment, use your EE app within the 21 days after a payment failure to update your card details.

If you need to make a claim during this time, you'll need to make a one-off payment to bring your payment up-to-date.

To stay covered, you'll need to: