Returns and repairs for EE TV

We'll explain all about how to return your EE TV, and what to do if it needs repairing.

Damaged or missing items

When you receive your EE TV, check it over for any damage or missing items. Please let us know of any issues within 14 days by giving us a call.

Problem with your EE TV or service

If you're having problems with your EE TV, see our guide to fixing problems with your EE TV.

If this doesn't help, contact us. We can fix most problems quickly over the phone. If not, we'll arrange an engineer to visit your home. They'll diagnose the fault and if required, repair or replace your EE TV box.

If the EE TV box is damaged and it's determined you are responsible, you may be charged up to the cost of replacement, which is £175.

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