Why choose EE Trade In?
EE Trade-In gives you cash for old phones, tablets, wearables, games consoles, laptops and Apple Mac computers.
Get a competitive price for selling your old devices while keeping your old tech out of landfill.
It's as simple as putting your device into our free returns pack or printing your own label. We'll wipe your device securely or recycle it responsibly if we can't refurbish it.
If we inspect your device and find it is damaged, our team will send you an updated price. If you're not happy with this price, we'll send your device back to you for free.
Get paid in 2 working days when we've finished inspecting your device.
How to sell your device
- Go to the EE Trade In page.
- Select the make and model of your device.
- Answer some questions about the condition of your device. We'll ask about any damage so we can give you a more accurate quote.
- Tell us the device's serial number or IMEI.
- Remove all of your accessories and any cases from the device.
- Send the device in a pre-paid envelope or print off the returns label and send it in your own packaging.
- Once we've inspected your device and everything matches, you'll get paid.
Find your IMEI number
Your IMEI number is a 15-digit number unique to your device. You can dial *#06# from your device, or you can usually find it in your device settings.
Enter IMEI 1 on the Trade In form if your device has multiple IMEIs.
Find your model details
You can usually find device model details in the General area of the settings app on your device. It will also be written on the original box your device comes in.
How you'll get paid for your trade-in
We'll send your payment once we've finished inspecting your device, and you'll usually get it within 2 working days. You'll get an email to let you know when the payment is on its way.
I haven't received my payment?
We'll always email you when there's an update. If you can't find updates from us, send an email to eeconsumer.uk@likewize.com with your trade-in details.
I need help with my trade-in?
You can get in touch with us by calling 0208 732 3798 or emailing us at eeconsumer.uk@likewize.com.
Shipping and packaging your device
We'll email you a label to print and attach to your trade-in. If you don't want to print a label, you can request a pre-paid returns pack. You'll need to drop your trade-in at a Post Office. We recommend keeping your proof of postage and making sure your chosen postage includes insurance for the value of your device.
What if my device gets damaged or lost in transit?
Your trade-in is insured up to £150 with Royal Mail using our pre-paid returns pack. Royal Mail offers other postage options with insurance up to £750.
Prepare your device for trade-in
Back up and erase all data and settings from the phone. You'll also need to turn off any activation or account locks and remove all PIN codes and passcodes. You should also fully charge up your device so we can inspect it.
Should I include accessories when I send my trade-in?
Don't send accessories with most devices. You can include laptop chargers. We can't return your accessories if you send them with your trade-in.
Your EE Trade-In questions answered
How do I remove Apple iCloud, Google, Samsung accounts from my device?
Any manufacturer account locks need to be removed before you can trade it in. The instructions will be different for each device but we'll send you an email with some general guidance. You can also find more detail in our How To guides.
How long is my quote valid for?
Your quote is valid for 14 days. If we receive your device after the expiry date, we'll send you a revised offer based on the trade-in value at that time. Email us at eeconsumer.uk@likewize.com if you need more time.
What happens if I don't send my device in time?
If we receive your device after the expiry date, we'll send you an updated quote. If you need more time, please contact us at eeconsumer.uk@likewize.com.
How can I accurately determine my trade-in device's condition?
The Trade In form will give you tips on what to look out for. Generally, devices with signs of wear and tear are ok, but we'll give your device a full inspection to make sure.
If your device is in a different condition than we quoted, we'll provide an updated quote. If you reject our updated quote, we'll send your device back to you free of charge.