It’s easy. Once we've delivered your new device or SIM, here's what you need to do:
How do I transfer my number to EE?
In this article
Joining a new network needn’t mean learning a new number. It’s simple to transfer your old one to EE. We will text you when the number transfer has started and you'll receive another message when the transfer is complete.
How do I transfer my old number to my new EE plan?
How do I transfer my old number to my new EE plan?
Do I need to do anything with my phone before my number’s transferred?
Backing up your contacts
It’s a good idea to save all your contacts. You can either:
Please note: the steps may vary slightly depending on the model of your device.
How long will it take to transfer my number?
How long will it take to transfer my number?
If you submit the form before 5.30pm on a working day, we will endeavour to have your number transferred the following working day.
If your request is made after 5.30pm, or made on a weekend or bank holiday, your number will take two working days to transfer.
Please allow time for us to complete your request. For example, if you submit your details at 5.25pm this may not allow us quite enough time to complete for the following working day. However, we will do our best to transfer your number in a timely manner.
Remember we don’t transfer numbers on bank holidays.
How do I transfer my number to or from a business account?
How do I transfer my number to or from a business account?
Our lines are busier than usual right now. Please only call if it is very urgent.
We’ll sort it out for you with no fuss, just:
How do I transfer my number and agreement to someone else?
How do I transfer my number and agreement to someone else?
Our lines are busier than usual right now. Please only call if it is very urgent.
If you want to transfer your number and agreement to someone else, just:
Please note: the person you want to transfer your account to will need to pass a credit check.
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