Transfer your old number to a new EE plan
It’s easy. Once we've delivered your new device or SIM, here's what you need to do:
- Get your port authorisation code (PAC) detailsCall your previous mobile provider and ask for it. As long as the number is still active then they will be able to generate your PAC details. Once you’ve got it, it’s valid for 30 days.
If your number is no longer active, your previous provider may allow you to reconnect for a short time in order to provide you with your PAC details but this would be at their discretion. - Activate your new SIMIn most cases your SIM card will be pre-activated. If not, simply follow the instructions received with your SIM pack.
- Keep the number that came with your new SIM handyYou may wish to use this until your old number moves over to EE.
For iPhone users: if your number has ported in then you may be required to update the ‘My Number’ setting on your device. Go to Settings > Phone > My Number > Insert correct mobile number - When you're ready:Text PORT to 150 from the EE phone. You'll then be taken through the 2-step porting service.
What to do before your number’s transferred
It’s a good idea to save all your contacts. You can either:
- copy your contacts from your SIM to your phone and, when the transfer’s done, copy the contacts back to your SIM
- or back up contacts (and any other content) to the cloud, if you’re using a smartphone, and restore the content to your new device
Please note: the steps may vary slightly depending on the model of your device.
How long a transfer takes
If you submit the form before 6.00pm, your number will be transferred the next working day.
If your request by TXT is made before 6.00pm, your number will be transferred the next working day.
If your request is made after 6.00pm, on a weekend or bank holiday, your number will take two working days to transfer.
Please allow time for us to complete your request. For example, if you submit your details at 5.55pm this may not allow us quite enough time to complete for the following working day. However, we will do our best to transfer your number promptly.
Need to know
Remember we don’t transfer numbers on bank holidays.
Transfer a number to or from a business account
We’ll sort it out for you with no fuss, just:
- call 150 from your EE phone
- or call 07953 966 150 from any phone
Transfer a number and agreement to someone else
If you want to transfer your number and agreement to someone else, just:
- call 150 from your EE phone
- or call 07953 966 150 from any phone
Please note: the person you want to transfer your account to will need to pass a credit check.
In case there's a delay
If there is a delay in transferring your number to EE, you may be eligible for compensation. You don’t need to do anything as this will be credited to your account. If you pay your bills monthly, you’ll see this on your next available bill.
If any of the information we gave you when you joined us relating to your switch from another provider was incorrect, you may be eligible for compensation. If you need to contact us in relation to compensation you believe you’re entitled to, please get in touch.