- Mobile network
Protect then when connected to the EE network. We have plans with built-in controls, or set them up on any plan. - Home WiFi
Use parental controls on your WiFi network to restrict content when they're at home. - Phones and devices
Create child accounts and monitor their usage with the tools available. - Apps on a device
Set limits and controls on the apps they use, or the ones you're worried about.
You need to set up parental controls in more than one place. Think about what devices they use and how they access the internet on each of them.
Mobile network
You can customise the kind of websites your child can see when they're using their phone and connected to the EE network.
You've got a few different options depending on which plan you have and how secure you want the settings to be.
| Safer SIMs | We’ve created plans specific for children under 18. They have moderate or strict content settings which the account holder is in control of. |
| Parental controls on a standard plan | If your child doesn’t have a Safer SIM, you can set controls to strict, moderate or off in the EE app. They can also be changed by texting 150 from the phone. Find out how to set up, change or remove parental controls on an EE mobile plan. |
| Set Up Safe | You can lock their content settings using Set Up Safe. This will block things like roaming and premium calls. Once set up, the account holder can only change the settings by phoning us. You can't use Set Up Safe if they have a Safer SIM. |
Need to know
All of these parental controls only work on a device when they're using our mobile network, not when they're using WiFi.
Home WiFi
If you have EE Broadband, you can use WiFi parental controls to help keep your child safer when connected at home.
- Set or customise different levels of restrictions for different devices.
- Block types of websites or specific ones.
- Pause WiFi on different devices.
- Schedule time offline.
- Monitor the time that a device, or a group of devices, spends online.
For BT Broadband, you can set controls on your BT hub.
If you have broadband with a different provider, ask them about any controls they have available.
Need to know
If your child connects to someone else's network, like at a friend's house, there may not be any restrictions. They also won't be protected if they hotspot from someone's network.
Phones and devices
There are different controls depending on what kind of phone or device your child will be using.
iOS
- Set up restrictions on screen time.
- Restrict content.
- Control spending.
This can include limits on how much time your child can spend on certain apps.
Explore the full guide for Apple (iOS) from Internet Matters.
Android
You can create a Google account to set controls on apps and manage spending in the Googe Play Store.
Google Family Link is a simple way to set parental controls across devices, with features like adding a device bedtime remotely. You can also:
- set up restrictions on screen time
- restrict content across Google services like YouTube
- track their location
Apps on a device
On some apps you can set extra parental controls.
- Restrict harmful content on social media websites like X (formerly Twitter).
- Set screen time limits on apps like Roblox.
- Create child accounts on websites like YouTube.
Internet Matters has created a guide, just search for the apps your child uses.
Need to know
Parental controls can't guarantee your kids won't see anything harmful online, but they can help. Internet Matters offers expert advice to build trust when speaking to them about online safety.
Visit an EE store
You can book an appointment with an EE Guide in your local store. They’ll show you how to set up the different kind of parental controls.
If you’re handing down a phone, they can:
- reset to factory settings
- update to the latest software
They’ll help you learn how to keep your child safer online and give you tips to try and stop harmful situations from happening.
If you have WiFi from EE, they can support with how to set restrictions on your hub when your child’s connected at home.