What are Inclusive Extras, add-ons and monthly subscriptions?

This article explains the different ways you can get extra services through EE. It covers Inclusive Extras, pay monthly add-ons and monthly subscriptions, so you can understand how each one works and choose what suits you.

Inclusive Extras

Inclusive Extras are services included with selected EE mobile plans at a reduced cost or for no extra cost. You can choose one and change it every 30 days.

 

Who can get Inclusive Extras?

You can choose 1 Inclusive Extra if you have a:

  • Full Works or All Rounder plan bought after 29 August 2024
  • Smart pay monthly mobile plan bought before 17 August 2022

If you’re on a different plan, check EE mobile plans or contact us to see what’s available.

 

How to manage Inclusive Extras

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  1. Select Manage.
  2. Select Mobile and SIMs.
  3. Select Add-ons and Extras.
  4. Add, change or remove it using the Your Inclusive Extra section.

We’ll send you what you need to get started once it’s active.

Add-ons

Add-ons are optional bundles you can buy to boost your allowance or add specific services. They’re charged separately to your mobile plan.

 

How add-ons work

  • They start straight away
  • They last for 7 or 30 days
  • You can buy another one if part of it runs out
  • We’ll text you when it ends

You’ll need available credit to buy one.

 

How to manage add-ons

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  1. Select Manage.
  2. Select Mobile and SIMs.
  3. Select Add-ons and Extras.
  4. Add, change or remove them in the Your add-ons section.

We’ll send you what you need to get started once it’s active.

Need to know

You can also buy data add-ons at add-on.ee.co.uk when connected to the EE mobile network.

Monthly subscriptions

Subscriptions are services you pay for with a debit or credit card. Anyone can buy them, even if you don’t have an EE mobile plan.

They aren’t linked to your mobile or broadband bill, and you manage them separately in the EE app.

If you've previously had the subscription from EE in the past, use the manage subscriptions process.

 

How to add subscriptions for the first time

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  1. Select Shop.
  2. Select Apps and subscriptions.
  3. Add your chosen subscription to your basket and finish the order.

Once the order's finished, you can start the activation from the order confirmation page.

If you want to activate it later, you can do so from the Manage tab.

 

How to manage subscriptions

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  1. Select Manage.
  2. Select Subscriptions.
  3. Add your chosen subscription to your basket and finish the order.

If you're removing a subscription, you will no longer be able to use it.

If you're adding the subscription, once the order's finished, you can start the activation from the order confirmation page.

Need to know

If you already have a subscription with the provider, cancel it with them first. To manage it in the EE app, you’ll need to buy it again through us.

 

Free trials

Some subscriptions include a free trial.

  • We’ll email you before the trial ends
  • Cancel during the trial and you won’t be charged
  • Don’t cancel and it will roll into a paid subscription
  • You won’t get another trial if you cancel and buy it again

If you can’t manage a subscription in the app, call 0800 079 0062.

For anything else, call 150 from your EE phone.

Products and how you can get them

ProductInclusive ExtraPay monthly add-onMonthly subscription
Apple Arcade
(Apple only)

(3 months free*)
Apple Music
(Apple only)

(6 months free or chargeable)
Apple One
(Apple only)

(£5 per month for All Rounder. Free with Full Works)
Apple TV+
(Apple only)

(3 months free*)
EE Cyber Security Multi
Google AI
(Android only)
Google One
(Android only)
Microsoft 365 Personal
(Available on some older plans)

(Hardware bundle)
Music Pass
Netflix
PC Game Pass
(Hardware bundle)
Roam Abroad Pass
TNT Sports on HBO Max
Xbox Game Pass Ultimate

*If the product is removed, it cannot be re-added as a chargeable product once the free period expires.

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