At EE, our Guides are here to help keep you connected.
If one of our Guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.
Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.
Need to know
The linked Community thread is for sharing thanks. If you need support with an issue, head to our Help & Support pages.
Why your thanks matters
Our Guides support customers with a wide range of questions and situations, providing reassurance, clear guidance, and care in every conversation.
Taking a moment to share your thanks helps us to:
- recognise and celebrate great service
- share positive feedback with the Guide and their team
- continue improving the experience we offer our customers