What you can do when your box is paired
Once paired, you can:
- view a list of your recordings in the app
- set recordings remotely
- manage scheduled recordings
- see recording status and upcoming recordings
Before you start
Before pairing your EE TV Box:
- check you have a recordable EE TV Box.
- make sure your TV and EE TV Box are switched on.
- make sure your mobile device and EE TV Box are connected to the same WiFi network.
- switch off any VPN on your device, as if you're using one this can prevent pairing.
- make sure you're signed in to the EE TV app with your EE ID.
How to pair your EE TV Box
- Open the EE TV app and sign in with your EE ID.
- Go to My TV.
- Click on Settings.
- Select TV Box.
- Follow the on-screen instructions.
Pairing FAQs and troubleshooting
Pairing your EE TV Box lets you get more from the EE TV app. You'll be able to manage recordings, access personalised features and enjoy a more connected TV experience across your devices.
Check that:
- Your EE TV Box is switched on.
- Your mobile device and TV box are connected to the same WiFi network.
- You're signed in with the correct EE ID.
- You're using the latest version of the EE TV app.
- You're not connected to a VPN.
If pairing fails:
- Fully close the EE TV app.
- Open the app again.
- Try pairing your box again.
If you're still having issues, try each of the below steps, checking if pairing has worked after each one.
Restart your EE TV Box
A simple restart can often fix pairing issues.
- Press the power button on your remote to switch your EE TV Box off and back on again.
- If the box doesn't respond, use the power switch on the back of the TV Box to turn it off.
- Wait a few seconds before turning it back on.
- Once the TV Box has restarted, try pairing it with the EE TV app again.
- If you're using powerline adapters, restart both adapters (at the hub and TV Box ends) and then try pairing again.
Restart your EE Hub
If you're still unable to pair your TV Box, restarting your EE Hub may help refresh the connection.
- Press the power button on your EE Hub, or switch it off at the mains.
- Wait a few seconds.
- Turn the hub back on.
- When your broadband connection has been restored, try pairing your TV Box again.
Factory reset your EE TV Box
If the problem continues, you can reset your TV Box while keeping your recordings.
- Press the Home button on your remote.
- Select Settings from the main menu.
- Select Factory Reset.
- Choose Reset and keep recordings.
- Enter the numbers shown on screen using your remote. The reset process may take several minutes.
- When the reset is complete, follow the on-screen instructions to set up your TV Box again.
- Once setup is complete, open the EE TV app and try pairing again.
Check that:
- Your EE TV Box has been paired successfully.
- The recording completed successfully.
- You're viewing the correct EE TV Box in the EE TV app.
- Your EE TV Box is connected to the internet.
It can take a few minutes for changes, such as new recordings or deleted recordings, to appear in the EE TV app. If you've recently made changes, wait a few minutes and check again.
Software updates are usually installed automatically overnight.
You can also check for updates manually:
- Press the Home button on your remote.
- Select Settings.
- Select Software Information.
- Select Software Update.
If no update is available, your EE TV Box is already running the latest software version.
Yes. If you've replaced your EE TV Box, you'll need to remove the old pairing and pair your new TV Box with the EE TV app.
You'll also need to pair your EE TV Box again after a factory reset.
Make sure you've already:
- confirmed that your mobile device and EE TV Box are connected to the same WiFi network.
- turned off any VPN connection.
- restarted the EE TV app.
- restarted your EE TV Box.
- restarted your EE Hub.
- checked for software updates.
- factory reset your EE TV Box and kept your recordings.
If you're still unable to pair your EE TV Box, you'll need to get in touch.