Insurance and Protection

The cover you need whenever you need it

Not having your phone or connected device for days on end can be a nightmare. Don't be left out in the dark - get our Full Cover insurance and stay connected.

With Full Cover, you can relax knowing that whether your device is damaged, lost or stolen, you could get a refurbished replacement the next day.

Full Cover not for you? Damage Cover offers protection against accidental damage as well as breakdown.

And, if you've got an iPhone, included AppleCare Services mean you'll get the best of Apple's service and support alongside ours.

Making a claim is easy - simply log in to your EE account and submit your claim online. If you prefer, you can call us on 150 from your EE phone or 07953 966 250 from any other phone, and we'll do the rest.

 

Full or Damage Cover with AppleCare Services

 

If you have an iPhone, our insurance cover comes with AppleCare Services included. This means you'll get the best of Apple's services and support, so you'll never need to put your life on hold for a device mishap again.

        Apple service and support benefits include:

        ✔ Repairs at Apple stores and Apple Authorised Service Providers including battery replacement service

        ✔ 24/7 priority access to Apple experts by chat or phone

        ✔ Software support for iOS, iCloud and Apple-branded iPhone apps

        ✔ Hardware coverage for your Apple iPhone, battery and included accessories

        Compare what's covered below or you can view the Insurance Product Information Documents for both products.

What's Included?        
 

Full Cover with AppleCare Services

(From £9.49 per month)

Damage Cover with AppleCare Services

(From £5.99 per month)

Next day replacement for loss and theft
Next day replacement for accidental damage
Device repair subject to eligibility
Worldwide cover
Cover for loss
Cover for theft
Cover for accidental damage
Cover for breakdown for the duration of your policy, following expiry of manufacturer's warranty ✔ 

AppleCare Services 

  • Repair service at Apple Stores and Apple Authorised Service Providers
  • 24/7 priority access to Apple experts by chat or phone 
  • Software support for iOS, iCloud and Apple-branded iPhone apps
  • Apple-certified repair or replacement with genuine Apple parts
  • Battery replacement service

Multi-policy discount  ✔  ✔ 
Cover for in-box manufacturer provided charging accessories ✔  ✔ 
Free Minute One Accessories Bundle worth £24.99 on selected devices 
✔ 
Free Minute One Premium Accessories Bundle worth £39.99 (or FREE Minute One Accessories Bundle worth £24.99 when a Premium Bundle is not available) on selected devices
✔  ✖ 

Your monthly premium will vary depending on your device, this represents the monthly premium for our lowest tier device.

Repair options available at Apple Stores and Apple Authorised Service Providers, including EE stores. Mail-in repair is also available, subject to eligibility.

See more information about discounts.

Read more about all your accessory needs.

I want to insure EE device

You can add mobile phone insurance when you upgrade or take out a new contract online, in store or over the phone, direct with EE.

If you have already upgraded or taken a new line but didn’t take insurance, we may still be able to offer you cover. Call us on 150 from your EE phone or 07953 966 250 from any other phone to talk through your options.

We are only able to insure devices purchased direct from EE; online, in store or over the phone. We constantly review which devices are insurable and there are some devices we are unable to insure. We are unable to offer insurance on any device that is already lost, stolen or damaged.

Need to make a claim? Click here for help and information.