Insurance and Protection

Not having your phone or connected device for days on end can be a nightmare. Don't be left out in the dark - get our Full Cover insurance and stay connected.

With Full Cover, you can relax knowing that whether your device is damaged, lost or stolen, you could get a refurbished replacement the next day.

Full Cover not for you? Damage Cover offers protection against accidental damage as well as breakdown.

And, if you've got an iPhone, included AppleCare Services mean you'll get the best of Apple's service and support alongside ours.

Making a claim is easy - simply log in to your EE account and submit your claim online. If you prefer, you can call us on 150 from your EE phone or 07953 966 250 from any other phone, and we'll do the rest.

Full or Damage Cover with AppleCare Services

If you have an iPhone, our insurance cover comes with AppleCare Services included. This means you'll get the best of Apple's services and support, so you'll never need to put your life on hold for a device mishap again.

Apple service and support benefits include:

✔ Repairs at Apple stores and Apple Authorised Service Providers including battery replacement service

✔ 24/7 priority access to Apple experts by chat or phone

✔ Software support for iOS, iCloud and Apple-branded iPhone apps

✔ Hardware coverage for your Apple iPhone, battery and included accessories

Compare what's covered below or you can view the Insurance Product Information Documents for both products.

What's Included?
	Full Cover with AppleCare Services (From £9.49 per month)	Damage Cover with AppleCare Services (From £5.99 per month)
Next day replacement for loss and theft	✔	✖
Next day replacement for accidental damage	✔	✔
Device repair subject to eligibility	✔	✔
Worldwide cover	✔	✔
Cover for loss	✔	✖
Cover for theft	✔	✖
Cover for accidental damage	✔	✔
Cover for breakdown for the duration of your policy, following expiry of manufacturer's warranty	✔	✔
AppleCare Services Repair service at Apple Stores and Apple Authorised Service Providers 24/7 priority access to Apple experts by chat or phone Software support for iOS, iCloud and Apple-branded iPhone apps Apple-certified repair or replacement with genuine Apple parts Battery replacement service	✔	✔
Multi-policy discount	✔	✔
Cover for in-box manufacturer provided charging accessories	✔	✔
Free Minute One Accessories Bundle worth £24.99 on selected devices	✖	✔
Free Minute One Premium Accessories Bundle worth £39.99 (or FREE Minute One Accessories Bundle worth £24.99 when a Premium Bundle is not available) on selected devices	✔	✖

Your monthly premium will vary depending on your device, this represents the monthly premium for our lowest tier device.

Repair options available at Apple Stores and Apple Authorised Service Providers, including EE stores. Mail-in repair is also available, subject to eligibility.

See more information about discounts.

Read more about all your accessory needs.

I want to insure EE device

You can add mobile phone insurance when you upgrade or take out a new contract online, in store or over the phone, direct with EE.

If you have already upgraded or taken a new line but didn’t take insurance, we may still be able to offer you cover. Call us on 150 from your EE phone or 07953 966 250 from any other phone to talk through your options.

We are only able to insure devices purchased direct from EE; online, in store or over the phone. We constantly review which devices are insurable and there are some devices we are unable to insure. We are unable to offer insurance on any device that is already lost, stolen or damaged.

Need to make a claim? Click here for help and information.

The legal bit

Terms and conditions: You can call 150 for Customer Services. Free to pay monthly customers. Calls to 07953 966 250 are charged at standard network rates. Calls from an EE Pay As You Go phone cost 25p. If you’re calling from another phone, you’ll need to check with your service provider what you’ll be charged.

Excess: An excess is payable for each successful claim. To see what the current excess bands and amounts are, for both consumer and small business click here.

Next day refurbished replacement: Geographical restrictions, bank holidays and exceptional circumstances apply.

Claims limit: We will accept a total number of two successful loss/theft claims in a 12 month period. The 12 month period begins on the date we accept your first claim. There is no limit on the number of successful claims we will accept for accidental damage during the period of cover.

Cover for breakdown: If your Mobile Phone stops working normally as a result of sudden or unexpected failure and means that the Mobile Phone needs repair or replacement

AppleCare Services: To access the 24/7 Apple Technical Support you can chat or contact Apple directly at apple.com/support, or you can call EE Customer Care on 150 from your EE phone, or 07953 966 250 from any other phone.

Multi policy discount: Additional policies must be in your name and on the same EE account to get the discount. Discount off the monthly charge for your insurance product only. It doesn’t apply to the excess or any other insurance fees.Please note: We can change the terms or withdraw these discounts at any time. However, you will be given at least 30 days’ notice in writing of any changes to these terms.Total monthly insurance payments are exempt from VAT and include Insurance Premium Tax (IPT) at the prevailing rate. You’ll be told the premium amount (inclusive of IPT) for your device before you buy it and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. If Insurance Premium Tax or any other taxes related to this insurance change, this will affect the amount you pay each month.

Free Minute One Premium Bundle: Bundle includes a free tech21 screen protector and phone case and two £10 vouchers. One £10 voucher can used online at either bt.com/shop/premiumminuteone or accessories.ee.co.uk/promotion/PremiumMinuteOne when purchasing accessories of over £30 and one £10 voucher can be used at www.tech21.com/custom-cases against a custom case. Offer only available to customers taking Full Cover with AppleCare Services insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our advisors.

Free Minute One Bundle: Bundle includes a free clear phone case, screen protector and £10 voucher off a selection of cases and screen protectors at accessories.ee.co.uk/promotion/MinuteOneBundle or at bt.com/shop/minuteone. Offer only available to customers taking Damage Cover with AppleCare Services insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our advisors.

The insurance element of Full Cover with AppleCare Services and Damage Cover with AppleCare Services is underwritten by Chubb European Group SE. See T&Cs for more details. Other benefits of Full Cover with AppleCare Services and Damage Cover with AppleCare Services will be provided by EE and further terms apply. For more information visit ee.co.uk/insuranceterms if you are a consumer or ee.co.uk/businessterms if you are a small business customer