If you need to make a claim, we want you to do so in a way that suits you.
You can make a damage claim online through your EE account, 24/7.
If you would prefer to talk to us, call us on 150 from your EE phone or 07953966250 from any other phone, and we'll do the rest.
We cannot process claims in store, but if you are struggling to reach us, pop into a store and ask an advisor for help.
If your device is damaged and you have Full Cover or Damage Cover wth AppleCare Services, your device may be eligible for repair at an Apple Store or Apple Authorised Service Provider. This will be assessed at the point of claim.
If your device has been lost or stolen, you must ring us. Please do so as soon as possible to limit the time you are without your device and limit potential unauthorised use, which is not covered.
If you are abroad at the time of the incident, please note we can only replace your device when you return home to the UK.