Before you start
Setting up your SIM only takes a few minutes, but the time it takes to fully connect to the network can vary.
- You’ll need your new SIM card to hand.
- Keep your phone switched on during activation.
- It can take up to 24 hours for your service to fully switch on, but it’s usually much quicker.
- During this time, you might see temporary loss of signal or limited service.
Need to know
If you’ve got an eSIM instead of a physical SIM, the set up process is different. See our guide on how to use an eSIM.
If you've upgraded your device
- Put the SIM in your phone.
- Activate your new SIM online.
- Wait for signal bars and the EE network name to appear on your screen.
It can take up to 24 hours, but it's usually much quicker.
If you're replacing a SIM in the same phone
- Keep your old SIM in your device and start the process.
- Activate your new SIM online. We'll send you a one time PIN, then you'llneed to enter your SIM's serial number.
- Pop the new SIM in your device.
- Wait for signal bars and the EE network name to appear
This can take up to 24 hours, but is usually much quicker.
You won’t get an activation text, just a few network updates.
If your SIM is lost, stolen or damaged
Your replacement SIM should already be active and ready to use.
If it isn’t, call:
- 150 from an EE phone
- 07973 100 150 from any phone
If you're using an Apple device
You may need to refresh iMessage so it links to the right number:
- Go to Settings > Messages.
- Turn iMessage off.
- Wait 10 seconds, then turn it back on.
- Go to Settings > Phone.
- Check that My Number shows thr correct number.
- If not, select My Number and type in the correct one.