How do I activate and set up my new SIM?

Got a new SIM? Get texting, calling and browsing in a flash. Here’s how to get it up and running.

What do I need to do when I get a new SIM?

Here’s what to do when you get sent a new SIM:

  1. pop the SIM into your device
  2. activate your new SIM - you only need to do this if you’ve upgraded and been sent a new SIM, or ordered a new one because your old one no longer fitted your device
  3. wait for a signal and the EE symbol to appear on your screen - this can take up to 24 hours but is usually much quicker

And you’re all set up! We won’t even send an activation text, just a few network updates.

Advice for Apple users

If you’re using an Apple device, you may also need to refresh iMessage so it connects with the right number. Just:

  1. go to Settings > Messages
  2. turn iMessage off, wait 10 seconds and turn iMessage on again
  3. go to Settings > Phone and make sure My Number shows your correct mobile number
  4. tap My Number and type in your correct number if the above steps don’t work

What information do I need if I have to activate my SIM?

You’ll only need to activate your SIM if:

  • you’ve upgraded and been sent a new SIM
  • ordered a new SIM because your old one was the wrong size for your device

If that’s you, we’ll ask for three things:

  1. the reason you’ve got a new SIM
  2. your current phone number, so we can text you a security PIN
  3. the serial number of your new SIM - you can find this on the back of the SIM, or under the barcode on the letter we sent with your new SIM

And that’s it!

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