What should I do if my SIM is not working?
Here are a few things to try:
- turn your device off and on again
- check your SIM card is inserted properly - find instructions in our device guides
- clean your SIM with a lint-free cloth to remove any dust
- get a PUK code if you’ve entered your PIN incorrectly too many times
- fill in our form to order a new SIM
Putting your SIM in a new device?
If you are, it might be locked to another network. You’ll get an error message or be asked to enter an unlocking code if it is.
If it is locked, get in touch with your previous supplier to get it unlocked.