Change the WiFi and admin password on your hub

Your EE hub or router has a WiFi password, which you'll need to get your devices online. You'll find it on the card on the back of your hub. This is different from the hub's admin password, which gives you access to change the settings. That password is also on the card on the back of the hub.

Changing your hub's details using the EE apps

You can change your WiFi and admin passwords - along with the name of your hub - to something more memorable. Once you've changed your login info, you'll need to enter the new details into all of your devices to get them back onto your home WiFi.
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Set up your Smart Hub by following the instructions in the EE app.

  • download from the App Store if you're an Apple user
  • download from Google Play if you're on Android

Change your WiFi name and password

  1. Open the EE app.
  2. Select WiFi Controls from the Home screen.
  3. Go to the dashboard and tap the Smart Hub tile.
  4. Select the kebab menu in the top right-hand corner.
  5. Tap Change WiFi settings.
  6. Enter the new details.
  7. Tap Save.

Change your hub admin password

  1. Open the EE app.
  2. Select WiFi Controls from the Home screen.
  3. On the dashboard, tap the Smart Hub tile.
  4. Select the kebab menu in the top right-hand corner.
  5. Tap Change admin password.
  6. Enter your current admin password. 
  7. Enter your new password, make sure you keep a note of it.
  8. Tap Save.

Change your WiFi name and password without the EE apps

  1. Make sure you're connected to your new hub.
  2. Type 192.168.1.254 in the browser address bar and press Enter.
  3. The Hub Manager screen will appear, select Advanced Settings then Wireless.
  4. Enter the admin password for your new hub, which is on the back of your hub. If you don’t know it, follow the instructions.
  5. Enter your new Network name and Security Password.
  6. Click Save.

Change your admin password without the EE apps

  1. Make sure you're connected to your new hub.
  2. Type 192.168.1.254 in the browser address bar and press Enter.
  3. The Hub Manager screen will appear, select Advanced Settings then System.
  4. Enter the admin password for your new hub. This is on the back of your hub.
  5. Enter your new admin password.
  6. When you have finished, select Save.

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