Guest WiFi

Guest WiFi is included with Smart Hub Plus, it lets you create a separate WiFi name and password for your home WiFi. You can use it for guests, visitors, parties or whenever you want. Change the password when they’ve left to keep your WiFi under control.

Setting up Guest WiFi

To set up, control and use Guest WiFi, download the EE app for Apple or Android.

  1. Sign into the EE app
  2. Select Manage from the bottom menu and go to WiFi Controls
  3. Scroll down to Guest WiFi
  4. Toggle Guest WiFi on
  5. You’ll be asked to choose a name and password for your Guest WiFi
  6. Select confirm
  7. Your WiFi will drop out and will automatically reconnect after around one minute

Guest WiFi is now set up.

Changing your Guest WiFi username or password

To set up Guest WiFi:

  1. Sign into the EE app
  2. Select Manage from the bottom menu and go to WiFi Controls
  3. Scroll down to Guest WiFi
  4. Select the Change Guest WiFi settings link
  5. Edit your password and username
  6. Select confirm
  7. Your WiFi will drop out and will automatically reconnect after a minute

Your Guest WiFi details have now been changed.

Sharing your Guest WiFi password

You must set up your Guest WiFi before you can share the password.

  1. Sign into the EE app
  2. Select Manage from the bottom menu and go to WiFi Controls
  3. Choose the Share WiFi password link near the top of the dashboard
  4. You will see two options to share Guest WiFi, either directly to one of your contacts or by a QR code
  5. Choose your preferred option to share the password

The difference between Guest WiFi and your normal WiFi

Your Guest WiFi and your normal WiFi behave the exact same way.

The only difference is in the password the devices use to connect to the WiFi.

If you change your Guest WiFi password, any device on the Guest WiFi will not be able to access the WiFi without the new password.

Guest’s devices are kept separate from your main WiFi to help keep your home devices safe.

Changing your Guest WiFi password has no impact on the devices on the main WiFi network.

Find devices on the Guest WiFi

You must set up your Guest WiFi before you can share the password.

  1. Sign into the EE app
  2. Select Manage from the bottom menu and go to WiFi Controls
  3. Scroll to ‘Devices’ and select See all devices
  4. Devices on the Guest WiFi will have a label stating 'Online (Guest)'

Remove devices on Guest WiFi

To remove devices using your Guest WiFi change the Guest WiFi password.

Without the new password, those devices cannot get back onto the network.

To manually remove previously connected guest devices from the device history:

  1. Sign into the EE app
  2. Select Manage from the bottom menu and go to WiFi Controls
  3. Scroll to ‘Devices’ and select See all devices
  4. Devices on the Guest WiFi will have a label stating 'Online (Guest)'
  5. Choose the device you want to remove
  6. Open the menu in the top right corner, and select Remove device

Remember, this doesn't prevent devices accessing your Guest WiFi unless the password is changed but it does help you tidy up the list.

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