For more on how you can protect yourself from crime and other dangers, check these websites:
Security advice for your phone
In this article
Since we all use our phones for email, banking and shopping, keeping your personal details secure is absolutely vital.
Keeping your device secure
Keeping your device secure
Making an emergency call
You can make an emergency call even if your phone is disabled.
Press the button at the bottom of the screen to get to the keypad.
Security help
Security help
If your phone is disabled
If your phone is disabled
If your phone shows the message: "This phone has been disabled by EE…" then this phone has been reported as having been obtained by fraud. That means you won't be able to make calls or access data on the phone.
If you can’t get a refund or replacement from the seller, you can ask us to investigate. We'll ask you to provide details about how you bought the phone and respond within five business days. Only EE can re-enable the phone.
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