It’s important you report your device as lost or stolen as soon as you know it’s gone.
What should I do if my phone is lost or stolen?
In this article
How do I report my device as lost or stolen?
How do I report my device as lost or stolen?
You can call us 24 hours a day, 7 days a week to report your device as lost or stolen.
Once you've reported your device as lost or stolen:
What might it cost if my device is lost or stolen?
What might it cost if my device is lost or stolen?
If you let us know within 24 hours and somebody else uses your device while it's lost or stolen, you’ll only be responsible for paying a maximum of £100 for any unauthorised usage that’s not part of your allowance. We’ll cover the cost of any charges over £100.
If you do this and still get a bill for over £100, call us on 150 from an EE phone to check you’re eligible for the cap and arrange for the charges to be credited back.
Please be aware: if you don’t tell us within 24 hours of your device being lost or stolen, you’ll be liable to pay any additional charges incurred.
I have insurance and protection for my device
I have insurance and protection for my device
If your phone has been lost or stolen, please give us a call on 07953 966 250 as soon as possible, so we can limit any unauthorised use. We will discuss your option with you based on your coverage.