Your poor reception or signal could be caused by a network problem in the area.
Next, check your device:
Your poor reception or signal could be caused by a network problem in the area.
Next, check your device:
Turn airplane mode on and off again
If you’re still having problems, report the problem to us.
Your signal or reception can be affected by lots of things, including:
Being somewhere with thick walls and windows
Using an older device
More people using the network around you
Your distance from a signal mast
Being under thick tree cover
Bad weather
WiFi calling lets you make and receive calls and texts using WiFi, without needing your mobile network.
To turn on WiFi calling, use our helpful guide to find out how it's done on your device.
If you need help connecting to a WiFi connection, use our Connecting to a WiFi network guide.
Get alerts of network problems for up to 5 important places. Go to our Mobile Coverage and Network Status Checker and enter your mobile number under Manage your saved locations.
We’ll let you know when the network is down, when we’re making improvements, and when we expect it to be fixed.