You can also let your friends and family know they've called the right number by setting a voicemail greeting. From the voicemail main menu, select option 2.
How do I check and use my voicemail?
In this article
Find out about how to use voicemail on EE devices whether you're setting voicemail up for the first time or want to know about securing your voicemail inbox.
How do I access my voicemail?
How do I access my voicemail?
You can get help and find out more about voicemail on your specific device in our Phones & Devices section.
How do I turn my voicemail on and off?
How do I turn my voicemail on and off?
Call diverts allow callers to leave voicemail messages if you don’t answer. They’re set up as standard but if people can’t leave you voicemails you might need to turn them on:
If you're still having issues after this, call us on 150 and select technical support.
To switch off your voicemail diverts off:
Voicemail messages are free within the EU but outside the EU there may be a charge. If you don't want to be charged for voicemails while you're abroad you can switch your voicemail diverts off. This will mean that anyone who calls you won't be able to leave a voicemail message.
When you're back in the UK, you’ll need to turn voicemail diverts back on so people can leave you voicemail messages again. To switch your voicemail diverts on:
How do I set up security on my voicemail?
How do I set up security on my voicemail?
Once your voicemail is set up, you should add a security PIN to protect it and allow you to pick up all your messages from any phone. Additionally some roaming partners may require you to have a voicemail PIN to access your messages from abroad.
It’s good to set up your voicemail PIN as soon as you get your device or SIM card.
If you decide to change your PIN, the new number must be different to the old one.
For additional security, it's also possible to require the entry of your PIN every time you access your voicemail, either from another phone or from your device itself.
What is visual voicemail?
What is visual voicemail?
With Visual Voicemail you can view and manage your voicemail messages on your iPhone. Visual Voicemail will show you who the messages are from, including the number, approximate location, date left, and length of the message.
How do I use Call Return on my voicemail?
How do I use Call Return on my voicemail?
If the number’s been captured, Call Return will offer you the option to 'press hash to return the call'. This will allow you to quickly return a call by pressing #
You don't need to worry about costs as Call Return calls are charged as a normal call within your inclusive minutes but it will appear on your bill as Call Return.