When devices convert text messages to photo messages
Sending a photo message instead of a text message is down to the phone you’re using, the messaging platform, or the person you’re sending the message to. It is not because of the EE network.
Some devices convert some text messages, especially emojis, to photo messages automatically. So, if you’ve been charged for sending a photo message when you didn't intend to, this might be because your device has done this.
Messages can be sent as Picture Messages when:
- you’re using RCS messaging, but the recipient doesn’t have RCS messaging activated, or the service is unavailable
- you’re sharing a phone book contact as a VCF file rather than text
- you’ve included an image or sound file to your message
- you’re using iPhone Messages and sending features and effects to a non-iPhone user, or when iMessage is unavailable
- your text includes a non-standard smiley or symbol such as an emoticon or emoji
- your text is sent to an email address instead of a phone number
- you're sending a group text message
- your text exceeds the character limit (on some phones this is 160 characters, on others it may be higher)
- your message has a subject line
Need to know
Find out if Picture Messages are included in your plan by checking your plan details in the EE App or by looking up your plan on our price plan pages.
About Picture Messaging options
Pay monthly customers
Cover yourself with an add-on so you can enjoy sending them to your heart’s content. Buy 200 photo messages for £6 a month (only 3p per photo message).
Need to know
To buy an add-on TEXT 200MMS to 150 (pay monthly only).
Further information about photo messaging and buying a photo message add-on is available on our photo messaging help page.
Pay monthly customers can also log in to EE and buy a photo message add-on.
How to make sure you're not accidentally sending photo messages
When a photo message is sent instead of a text message, it's because of the device you’re using, the device you’re sending a message to or the messaging platform you’re using.
EE has no control over this but here's some more information to help you avoid further charges.
Is your device software up to date?
More recent device software will usually, but not always, warn you when a text message has been converted to a photo message. Ensuring you have the latest updates applied to your device will decrease the chances of the conversion happening without your knowledge.
Are you using an iPhone?
If you’re sending messages using iMessage features and effects - such as Digital Touch, handwritten messages, images and videos - to a non-iPhone user, or when iMessage is unavailable, they can be converted to photo messages and will incur a charge for each message sent.
Features and effects include things like:
- changing the way your message bubbles look
- sending a message in your own handwriting
- sharing a URL (website) link in a message
- sending a message or photo in invisible ink
- tapback responses from preselected animations
- sharing music content from a message or the Apple Music app
- animations such as fireballs, heartbeats, sketches and stickers
If you want to switch off the photo messaging function on your device, instructions on how to do this can be found in our phones and devices guides.
Note: Disabling photo messages means you won’t be able to send or receive photo messages unless they’re sent via iMessage.
Are you using an older Samsung device?
Some devices, such as older Samsung devices will convert text messages to photo messages when an emoticon/emoji is used, resulting in a photo-message charge for each message sent.
If you are using an older Samsung device, follow these steps to ensure emojis inserted using the standard keyboard on your device do not convert the text message to a photo message.
Messaging > Settings > Text Messages > Input mode > select Unicode instead of Automatic
Do any of your contacts have an email address but no phone number?
When composing a message, if you select a contact who has an email address but no phone number, some devices will convert the message to a photo message. When sending a text message, be sure to select only contacts with phone numbers as recipients.
Are you sending a group message?
Group messaging allows multiple recipients to be sent the same message. Some devices will automatically convert group messages to photo messages. Consult your device's user manual to check if there are any settings that can be adjusted to alter this behaviour.
On Android: if the "Group Messaging" option is turned on within Messaging Settings, then group messages will be sent as photo messages.
On iOS: if the "Group Messaging" option is turned on within the Messages section under Settings, then group messages will be sent as photo messages.
Have you added a subject line or included a photo in your message?
If you have added a subject line or included a photo in your message, then your device will more than likely send a photo message because these are not features of text messages.
Have you downloaded any third-party emoji applications or third-party keyboards
Check the terms and conditions of any third-party emoji applications and keyboards downloaded from application stores. Some third-party applications and keyboards will send emojis as photo messages. If you are only inserting emojis using the keyboard on your device as part of a text, then a text is usually sent providing you have the latest software for your device.