Digital Home Phone Plus

Enjoy crystal clear voice calling with our next generation home phone and digital voice services, compatible with BT and EE broadband.

What's in the box

	Your EE Digital Home Phone
	Charger base
	Power supply
	Two rechargeable batteries (AAA NiMH 800mAh). If you can’t find them in the box, they  may already be in the handset and you’ll need to pull out the tab at the bottom of the handset to activate them. If your phone switches on you’re good to go.
	User guide

Important

Only use the mains power adaptors, cables and rechargeable batteries supplied in this box or this product might not work. Any replacement rechargeable batteries must be of the same type. EE accepts no responsibility for damage caused to your Home Phone if you use any other type of batteries.

Key features

• Compatible with both BT and EE Smart Hubs
• HD Voice for excellent sound quality
• Easy set up
• One-touch access to BT 1571 voicemail
• See and hear if you have a second call waiting
• Call Diversion so you never miss a call
• Multi Call – So two people can be on the phone at the same time
• An easy-to-read screen shows when you have messages
• Save up to 500 contacts
• Redial any of the last 30 calls you made
• 2.0 inch colour screen
• Long-range reception, up to 300m outdoors, 50m indoors

Buy a landline phone

Power consumption

First, make sure your hub is set up and switched on. That’s what keeps your phone connected.

When you see a steady blue or aqua light on the front of your hub, you’re good to go and can start setting up your phone.

If things don’t work straight away, give it 5 minutes and try again. Your hub might just be finishing an update.

Need the full step‑by‑step? Head over to Setting up your Digital Home Phone service for detailed instructions.

Use the navigation button to move through the levels of the handset menu. Press the menu button to access these options.

Vision settings

Changing contrast

Hearing settings

Changing tones

Changing the call volume

• When you’re on a call, press the Vol.+ or Vol.- buttons to turn the sound up or down in the earpiece, or the speaker if you’re hands‑free.
• Need an extra boost? Keep pressing Vol.+ until you see Amplify. It’ll switch off automatically when the call ends.

Need help with this product? Visit our Set up Digital Home Phone help page.

Product Helpdesk Information

If your product is out of warranty contact EE's recommended agent

By phone: 0330 123 4150

Monday to Friday 8am to 9pm. Saturday to Sunday 8am to 8pm.

Spares information

Replacement parts are available from EE's recommended agent on 0800 980 8999

You will need Adobe Reader to view PDF documents.

The Government is legally required to minimise the unsorted waste disposal of electrical and electronic equipment and to maximise its separate collection and environmentally sound management.

This product may contain substances that could be harmful to people or the environment if it’s not recycled correctly. Check with your retailer to find out how to recycle your old equipment, or if you’ve bought something from us that has the crossed-out wheelie bin symbol. It’s similar to the kit you don’t need any more, you can send us your old kit and we’ll get rid of it in an environmentally friendly way.

For more information, please visit ee.co.uk/weee. We’re not responsible for the costs of returning items. If you don’t wish to return kit to us, lots of electronics shops have their own ‘take back’ schemes where you can recycle very small electrical and electronic goods. If you’re a household user, you can also take it to your local recycling centre – go to recyclenow.com to find the one nearest to you. Please dispose of this carefully and help to protect our planet.

Important safety and care instructions

Your Home Phone from EE is manufactured to comply with European safety standards. Please read the following instructions carefully before installing and using it. 

Making emergency calls

You won’t be able to call 999 (or any other numbers) from this phone if there’s a power outage or you have a problem with your broadband connection. So make sure you’ve got another way to call for help in an emergency. If you have a Battery Back Up unit to support your Digital Home Phone in a power outage, your phone will continue to work provided it is charged.

Find out more about Battery Back Up Units.

Installation and location

• for indoor use only in the UK
• position all parts, including power adapters away from heat and sun (e.g. away from radiators, window sill or other electrical equipment which can get hot)
• keep area ventilated (e.g. don’t put in cupboards or back of sofas) and don’t block any vents with objects or thick carpets
• keep device and cables out of young children’s reach
• only use the power adapter (item code 090713) and rechargeable batteries provided by EE for this specific device. See ee.co.uk/help for further information or contact our helpdesk if you need a replacement
• electronic devices hate liquids; don’t place devices and power adapters in damp areas or near sources of water or splashes
• product may cause scratches or marks if placed on fragile surfaces (e.g. veneered wood or delicate fabrics); place on a mat if required
• don’t use near flammable substances or in a flammable atmosphere (e.g. warehouse or garage)
• designed for use at room temperatures between 0 and 40ºC 

Care and maintenance

• treat all parts with care; no shock or vibration, and don’t pull or twist any cables
• regularly check your product for damage to ensure small parts aren’t exposed
• don’t move your set-top box or turn the power off suddenly while the hard disk drive is running
• dust with a soft dry cloth; don’t use water or solvent
• regularly check that objects don’t cover any parts or any vents which could cause overheating
• when not in use, store in a dry place and away from extreme heat or cold

Warnings

• if any parts of your product, power adapters or any cables appear damaged or make unusual noises, discontinue use immediately. Switch off your electrical socket if it is safe to do so and contact our helpdesk
• don’t try to open your device or power adapters. There are no serviceable parts and you risk an electrical shock
• there is a slight chance your phone could be damaged by an electrical storm. We recommend that you unplug power during an electrical storm
• if you’ve got a pacemaker please check with your doctor before installation
• radio signals from this product may cause interference to hearing aids

Battery safety information

• only use batteries of same size and type as originally supplied 
• take care when disposing of your product. The battery could explode if placed in a fire, a hot oven or is crushed or cut
• don’t subject the product to extremely low air pressure as the battery may explode or leak flammable liquid or gas

Replacing the handset batteries

After a time, you might find that the handset batteries run out of charge more quickly. This is a standard sign of wear, and the batteries will need replacing.

Radio Equipment Directive Declaration of Conformity

EU

Hereby, EE declares that the radio equipment type Home Phone model number X41-F81 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: ee.co.uk/help/terms-and-conditions/ general/declaration-of-conformity 

UK

Hereby, EE declares that the radio equipment type Home Phone model number X41-F81 is in compliance with Radio Equipment Regulations 2017. The full text of the UK declaration of conformity is available at: ee.co.uk/help/terms-and-conditions/general/declaration-of-conformity

Radio Transmission Information

Power information

The Home Phone power efficiency information is available at: ee.co.uk/help/terms-and-conditions/general/declaration-of-conformity 

Software

The Home Phone contains code that is covered by the GNU General Public License (GPL). In accordance with the GPL, EE has made the relevant code available for download at https://ee.co.uk/help/device-help/devices-gpl-code.

Power Consumption

Energy efficiency

Guarantee

Your Home Phone is guaranteed for 1 year from when you bought it. This means we’ll either repair it or replace all or part of the product if it’s not working properly. If you bought the product more than 28 days ago, we might replace it with a refurbished or repaired one.

Guarantee conditions

• this guarantee only covers problems found in the 1-year guarantee period
• you’ll need your receipt or other proof of purchase
• your product is returned to EE or one of our partners as instructed
• this guarantee doesn’t cover any problems caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents
• this guarantee doesn’t affect your statutory rights

More accessibility info

EE's Here for You has further information about Getting The Most From Your Devices.