Need to know
If you use a healthcare alarm or medical pendant you must speak to your service provider to confirm it's compatible with Digital Home Phone and then call us to let us know.
Before you start, make sure you have one of our hubs with a green phone port on the back.
You can watch our video or follow these written instructions to set up your Digital Home Phone service. The steps are the same.
We will contact you to let you know what your switchover date is. If you connect your phone to your hub before this date it won’t work
Set up or pair a Digital Home Phone handset with your hub
- Plug the phone handset into a power socket.
- Find the WPS button on your hub. It has two curved arrows on it.
- Press and hold the WPS button for 2 seconds.
- Press OK on the handset to confirm and connect them.
Need to know
If you have received a new hub, please ensure you unpair your handsets from your old hub and re-pair them to the new hub supplied.
Set up a new/replacement hub with Digital Home Phone
If we have sent you a new hub with your Digital Home Phone service, it’s important that you unpair any handsets from the old hub and connect them with the new hub. Here are the steps to follow to do that.
To unpair handsets from a hub using Smart Hub Manager
- open a web browser
- connect to your old hub via WiFi or by cable
- go to http://192.168.1.254/PhoneScreen/phone-manager
- scroll down the list to the handset you want to unpair
- select Deregister
To pair your handset with your new hub
- plug the phone handset into a power socket.
- find the WPS button on your hub. It has two curved arrows on it.
- press and hold the WPS button for 2 seconds.
- press OK on the handset to connect them.
You can follow the same steps to unpair/pair any Digital Home Phone Adapter you may be using.
Set up a wired phone handset
Plug the handset's phone cable directly into the green phone port on the back of the hub.
Set up a wired phone handset away from your hub
Use a Digital Home Phone Adapter to:
- set up your handset away from the hub
- use additional handsets with a cord
- use your wireless handset base unit away from the hub
We'll send you a Digital Home Phone adapter. It connects wirelessly to your hub and works like an extension socket. Find out how to set up and use a Digital Home Phone Adapter. Once setup, your adapter can be unplugged from the mains and set up where you want your phone.
Need to know
Don't plug any healthcare alarms or medical pendants into the adapter. You must plug compatible devices into the green phone port on the back of your hub.
Please speak to your alarm provider for guidance.
Set up a wireless handset with a base unit
If you have a wireless handset with one main base unit and additional handsets, plug the main base unit’s phone cable into the phone port on the back of the hub. Also, ensure you plug the base unit into your mains socket for power.
The other handsets will work as usual.
You can also use a Digital Home Phone Adapter to wirelessly connect the main base unit to your hub.
If your phone doesn’t ring
Phones bought before 2015 may not ring while connected to your Digital Home Phone adapter. Follow steps to check why your phone doesn't ring or you can't make outbound calls.
Using Digital Home Phone in a power cut
Your Smart Hub needs power to make calls using Digital Home Phone.
A battery back up will keep your Smart Hub working in a power cut. This will keep your home phone working for at least an hour. You might want to have a battery back up if you don’t have a mobile phone.
About Digital Home Phone service features
Voicemail
As part of your Digital Home Phone service, Voicemail is included as standard. Find out how to set up and use your Voicemail.
Other available features
- Call Protect - choose which calls you want to take
- Call Barring - block specific types of outgoing calls
- Call Diversion - divert your incoming calls to almost any phone
- Call Waiting - alerts you when you're on a call, and another comes in
- Caller Display
- Three-way calling
- Withhold your number when calling out
Set a PIN for your Digital Home Phone
A personal identification number (PIN) on an EE Digital Home Phone is required to use Call Barring.
To set a PIN:
- Dial 1571 from your Digital Home Phone handset.
- Pick Option 3 from the Voicemail menu.
- Set your PIN.