Set up your Digital Home Phone service

You can watch our video or follow these written instructions to set up your Digital Home Phone service. The steps are the same.

We will contact you to let you know what your switchover date is. If you connect your phone to your hub before this date it won’t work

Your Digital Home Phone is designed to work with both EE and BT Smart Hubs. Make sure you set up your hub first. And remember to keep your hub switched on so you can always use your new phone.

You can set up your phone when you get a steady blue or aqua light on the front of your hub. If you have any problems setting up your Digital Home Phone, give it five minutes and then try again. It could be that your hub is updating and needs to finish first.

Powering up the handset
Connect the power cable to the back of the charger base. Only use the power supply unit provided (item code 090713). Plug the other end into the wall socket and switch it on.

Power on your handset 
If there is a pull tab attached to the battery compartment, please remove it. Place the handset in the charging base to power on. Alternatively, hold the End call button for 5 seconds.

Linking the handset to the hub

• press OK on your phone and follow the on-screen steps
• when asked, press and hold the WPS button on your hub for two seconds
• the WPS button will flash while the phone and hub are linking, and the phone will show it’s registering. Depending on your Smart Hub version, the WPS button may be located on the side or back of your hub
• press OK on your phone and follow the on-screen steps

Software downloads

Once your phone is linked to your hub and is registered, it might need to download a software update. Let it do that, and then continue with the setup.

Add some contacts

When asked, press Yes to add some contacts, and follow the on-screen steps. Or skip and do it later by pressing No.

Making emergency calls

You won’t be able to call 999 (or any other numbers) from this phone if there’s a power outage or you have a problem with your broadband connection. So make sure you’ve got another way to call for help in an emergency. If you have a Battery Back Up unit to support your Digital Home Phone in a power outage, your phone will continue to work, provided it is charged.

Charge up fully

Now you’ve set up your phone, it’s a good idea to let it charge fully. Just put it on the charger base for up to 16 hours.

For detailed help on adjusting and using your Digital Home Phone handset, please review this Digital Home Phone Device Guide page.

If we have sent you a new hub with your Digital Home Phone service, it’s important that you unpair any handsets from the old hub and connect them with the new hub. Here are the steps to follow to do that.

To unpair handsets from a hub using Smart Hub Manager

1. open a web browser
2. connect to your old hub via WiFi or by cable
3. go to http://192.168.1.254/PhoneScreen/phone-manager
4. scroll down the list to the handset you want to unpair
5. select Deregister

You can follow the same steps to unpair/pair any Digital Home Phone Adapter you may be using.

Setting up a handset near your hub

Plug the handset's phone cable directly into the green phone port on the back of the hub.

Setting up a handset away from your hub

Use a Digital Home Phone Adapter to:

• set up your handset away from the hub
• use additional handsets with a cord
• use your wireless handset base unit away from the hub

We'll send you a Digital Home Phone adapter. It connects wirelessly to your hub and works like an extension socket. Find out how to set up and use a Digital Home Phone Adapter. Once setup, your adapter can be unplugged from the mains and set up where you want your phone.

If you have a wireless handset with one main base unit and additional handsets, plug the main base unit’s phone cable into the phone port on the back of the hub. Also, ensure you plug the base unit into your mains socket for power.

The other handsets will work as usual.

You can also use a Digital Home Phone Adapter to position your base unit wherever you want it and connect wirelessly to your hub.

Phones bought before 2015 may not ring while connected to your Digital Home Phone adapter. Follow steps to check why your phone doesn't ring or you can't make outbound calls.

Your Smart Hub needs power to make calls using Digital Home Phone.

A battery back up will keep your Smart Hub working in a power cut. This will keep your home phone working for at least an hour. You might want to have a battery back up if you don’t have a mobile phone.

How to set up a battery back up

Voicemail

As part of your Digital Home Phone service, Voicemail is included as standard. Find out how to set up and use your Voicemail.

Other available features

• Call Protect - choose which calls you want to take
• Call Barring - block specific types of outgoing calls
• Call Diversion - divert your incoming calls to almost any phone
• Call Waiting - alerts you when you're on a call, and another comes in
• Caller Display
• Withhold your number when calling out 
• 3 Way Calling: Upgraded to Digital Voice and Home Phone Standard - 3 Way conference calling

Set a PIN for your Digital Home Phone

A personal identification number (PIN) on an EE Digital Home Phone is required to use Call Barring.

To set a PIN:

1. Dial 1571 from your Digital Home Phone handset.
2. Pick Option 3 from the Voicemail menu.
3. Set your PIN.