If you need to set up any more phones in your multipack of Digital Home Phones, follow steps 1 to 4.
Set up your Digital Home Phone
In this article
Digital Home Phone is a home phone service that uses broadband technology. You can set up the service using Digital Home Phone handsets, or on your existing handset.
You’ll need to make sure your Smart Hub (router) is working and has a solid blue light. You can get help setting up your Smart Hub.
How to set up your Digital Home Phone
Current plan and call costs
How to set up Digital Home Phone on your existing handset
Calls included in add-ons
If your number was originally given by another company, it might take until 8am on the next working day after you set up your Smart Hub for your Digital Home Phone service to work. Your old service will work in the meantime. You can leave a phone plugged into the wall socket until your service is set up.
Once you're receiving inbound calls to your Digital Home Phone, unplug any existing handsets from the wall sockets. They’ll no longer work.
How to use a Home Phone Adaptor
One-hour call limit
You’ll need a Home Phone Adaptor if you want to use your Digital Home Phone in a different room from your hub, or if you want to use more than one handset.
If you use cordless phones, you only need to plug the main phone base into your hub or Home Phone Adaptor. The other cordless phones will connect wirelessly through the main phone base.
If you use corded phones, you need to plug each one into either your hub or Home Phone Adaptor.
Set up Battery Back Up Unit (BBU)
Previous plans and call costs
Battery Back Up Unit provides power to your hub for at least an hour if there’s a power cut. This is so you can still make emergency calls from your Digital Home Phone or existing corded handset.
You’ll need to make sure you've connected your digital handset to your Smart Hub or plug your corded handset into the phone port in the back of your hub.
You’ll have received one BBU for your Smart Hub, and another if you have Fibre to the Premises (FTTP) to power the Openreach Optical Network Terminal (ONT).
Connect your Battery Back Up Unit with your Smart Hub
Connect your Battery Back Up Unit with your Smart Hub
The battery takes 24 hours to become fully charged but you can still use your hub in the meantime.
If you have Fibre to the Premises (FTTP) and you need a BBU to power the Openreach Optical Network Terminal (ONT)
If you have Fibre to the Premises (FTTP) and you need a BBU to power the Openreach Optical Network Terminal (ONT)
Connect one Battery Back Up Unit to your hub and one to the ONT.
Connect to the ONT
Connect to the ONT
The ONT is also known as a fibre box and it allows the fibre optic cable to be connected from inside your home, out through your property and to the fibre network. It's usually in your hallway, by your front door.
The battery takes 24 hours to charge fully, but you can still use your ONT in the meantime.
Your Smart Hub must have power to make calls using Digital Home Phone.
If there’s a power cut, the Battery Back Up Unit will give you at least an hour of service. You need to make sure you've connected your digital handset to your Smart Hub or plugged your existing corded handset into the phone port in the back of your hub.