Need to know
If you use a healthcare alarm or medical pendant you must speak to your service provider to confirm it's compatible with Digital Home Phone and then call us to let us know.
Before you start, make sure you have one of our hubs with a green phone port on the back.
You can watch our video or follow these written instructions to set up your Digital Home Phone. The steps are the same.
Set up a phone handset with a cord
Plug the handset's phone cable directly into the phone port on the back of the hub.
Set up a phone handset away from the hub
Use a digital home phone adapter to:
- set up your handset away from the hub
- use additional handsets with a cord
We'll send you a Digital Home Phone adapter for free. It connects wirelessly to your hub and works like an extension socket.
Need to know
Don't plug any healthcare alarms or medical pendants into the adapter. You must plug compatible devices into the green port on the back of the broadband hub.
Please speak to your alarm provider for guidance.
- Plug the Digital Home Phone adapter into a socket close to your hub.
- Find the WPS button on your hub. It has two curved arrows on it.
- Press and hold the WPS button for 2 seconds.
- The light around the button should start flashing blue.
- Press the WPS button on the adapter.
- Plug your handset's phone cable into the adapter.
Set up a wireless handset with a base unit
If you have a wireless handset with one main base unit and additional handsets, plug the main base unit’s phone cable into the phone port on the back of the hub.
The other handsets will work as usual.
You can also use a Digital Home Phone adapter to connect the main base unit wirelessly to your hub.
Set up an EE Digital Home Phone handset
- Plug the phone handset into a power socket.
- Find the WPS button on your hub. It has two curved arrows on it.
- Press and hold the WPS button for 2 seconds.
- Press OK on the handset to confirm and connect them.
Using Digital Home Phone in a power cut
Your Smart Hub needs power to make calls using Digital Home Phone.
A battery back up unit will keep your Digital Home Phone service working in a power cut. It will keep your home phone connected for at least an hour without you needing to charge it.
How to set up a battery back up unit
Need to know
It might take until 8am the next working day for your Digital Home Phone service to work. Your old service will work in the meantime. You can leave a phone plugged into the wall socket until your new service is working.
If your phone doesn’t ring
Phones bought before 2015 may not ring while connected to your Digital Home Phone adapter.
Call us from any phone and we'll send a free microfilter that will enable your phone to ring.