Accessing your voicemail messages
When you have a new message, you will hear an interrupted dial tone on the phone line. Dial 1571 to hear it. To access your saved messages, dial 1571 to reach your voicemail and press option 5 from the main menu.
If you're using one of our Digital Home Phone Handsets, the screen will also show you how many messages you have. Press the voicemail button to get them.
If you have Premium Voicemail you'll receive a call to notify you of any new messages.
The maximum length for a single message is 2 minutes. For Premium Voicemail it's 5 minutes.
Changing the number of rings before voicemail picks up the message
- Dial 1571 to access your voicemail.
- Select option 3 for Settings and Features.
- Select option 2 for Ringing Period.
When your voicemail mailbox is full
Callers will hear the message "Sorry, this mailbox is full, it cannot accept any more messages." When you dial 1571, you'll hear: "Welcome to voicemail. Voicemail is completely full. Please delete any unwanted messages".
Delete old and unwanted messages to create mailbox space. When you delete a message there's no way of retrieving it.
Need to know
Voicemail Essential stores new messages for 60 days. If you have Premium Voicemail you'll have access to unopened messages for 6 months.
You can save a message for 60 days with Voicemail Essential and 30 days with Premium Voicemail.
Setting up your EE voicemail pin
You'll need to set a PIN and link your mobile number to access your messages remotely.
To set up a PIN:
- Dial 1571 from your home phone.
- Press option 3 from the main menu, for settings and features.
- Then press option 3 again to reset/setup the PIN. You can choose any PIN between 4-10 digits.
To link your Mobile, dial 1571 from your home phone and select option 3 for settings and features, then option 4 for the Mobile linking menu.
Accessing voicemail messages away from home
You can access your messages from the UK and abroad. Dial your home number, press star (*), and then enter your PIN when voicemail answers the call.
If you have linked your mobile you'll get a text message whenever someone leaves a voicemail on your messaging service.
Recording a personal greeting with EE voicemail
You can set up a new personalised voicemail greeting for your home phone. Callers will hear the same greeting regardless of whether the line is busy or unanswered.
To set up your greeting:
- Dial 1571 from your home phone.
- Press option 2 from the main menu to set a personal greeting.
- Then press option 1 to record a personal greeting or press option 2 to choose the standard greeting.
- If you choose to record a personal greeting you'll be able to record your message after the tone. Once you have finished recording, press hash (#) to finish and save your greeting.
- Confirm or re-record your greeting. To cancel and return to the greeting menu press star (*).
Need to know
Premium Voicemail will take a message if you are already on the phone and ring you shortly after you've hung up to tell you that you have a message. This service is called Voicemail Message Alerts.
Using Voicemail Calling Features on EE
Call Diversion
When Call Diversion is active you'll hear a dial tone when there is a new message on voicemail. You won't hear the traditional interrupted dial tone.
BT 1471
BT 1471 tells you the last number that called you. 1471 Call Return lets you return the call straight away by pressing 3.
If the call goes to voicemail, 1471 won't update with the last number that called you.
Call Waiting
While on a call you will hear an intrusion tone if a new call is waiting. The person calling you will hear the Call Waiting announcement. If you don’t answer the new call, after 21 seconds it will divert to the voicemail service.
Call Protect
Call Protect sends nuisance and unwanted calls to a junk voicemail. You'll also receive two extra features that work alongside your personal voicemail service.
VIP
Make sure your important calls are never sent to your junk voicemail
Do Not Disturb
If you don’t want to be disturbed by phone calls at certain times of the day, you can use your 'Do Not Disturb' feature