Keep your saved Digital Home Phone contacts

This article has the steps to backup your Digital Home Phone contacts and upload them to a new EE Hub, so you don’t lose any of your saved contacts.

Sometimes you may need a new broadband hub to replace your old one. As a Digital Home Phone customer, your phone contacts are stored on your hub, and not in the handset itself. So, when you're getting a new hub, you'll need to back up contacts from your old one and restore them onto your new one.

Export / back up your Digital Home Phone contacts

  1. With your current/old Hub connected, open a web browser, type 192.168.1.254 into your browser’s address bar, press return and it'll open a Hub Manager screen, shown below
  2. click on the Phone button, which shows your phone number, this will show a new screen showing your Hub’s phone status, it will also have a button labelled Contacts in the top left of your screen
  3. click on Contacts - you'll see the options to Export and Import phone contact data to a file
  4. to back up your phone contacts, click on the Export button on the right-hand side
  5. this will get your Hub to compile your phone’s address book into a single digital file.
  6. your web browser will then ask you where you want to save this file, pick a place on your computer where it will be safe and easily accessible and click on Save
  7. your phone contacts are now saved on your computer
EE Hub control screen

Import / restore your Digital Home Phone contacts

  1. With your new Hub connected, open a web browser, type 192.168.1.254 into your browser’s address bar and it'll open a Hub Manager screen
  2. click on the Phone button, which will also show your phone number, this will show a new screen showing your phone’s status, it will also have a button labelled Contacts in the top left of your screen
  3. click on Contacts. Here you'll see the option to Import phone contact data from a file
  4. click on the Browse button, next to the Import button, then find your saved contacts file on your computer
  5. select your saved contacts file and click the Import button
  6. your phone contacts are now available to your Digital Home Phone

Please note: Any contacts you created using your Digital Home Phone, and stored on your new Hub since setting it up, will be replaced by the contacts you’ve just imported.

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