Get more from EE with EE One
If you already have one EE service, adding the other automatically makes you EE One. It happens when you have EE Mobile and EE Broadband linked to the same EE ID.
You could be eligible for:
- unlimited mobile data
- up to £20 off new or upgraded mobile plans
- 30-day rolling contracts.
For full details on EE One, please review the EE One terms and conditions.
Need to know
Rewards refresh every Friday, but if you can't see them, log out of the EE app and log in. If the issue persists, please uninstall and reinstall the EE app.
How to become an EE One customer
To become an EE One customer, you need:
- An EE Mobile plan.
Most plans are eligible, except pay as you go, smartwatch, fixed wireless, and plans costing less than £12 a month after all discounts are applied. - An EE Core, Premium or Ultimate Broadband plan.
- One EE ID to link them together.
Once both plans are linked under the same EE ID, you are EE One.
Find out more about how to link your products under an EE ID.
Manage EE One and your rewards
You can manage EE One using the EE app. Use it to:
- open the EE app and explore your exclusive rewards that refresh every Friday
- check your mobile and broadband are linked
Find out more about EE One Up - our rewards programme for EE One customers.
If something is not working
If your plans are not linking correctly:
- check both plans are registered to the same EE ID
- make sure you are logged into the EE app using that EE ID
If you cannot use the app or still need help, you can contact us for support or request help in an accessible format. We can also support authorised users if someone else manages the account for you.
Questions about EE One
When you link your broadband and mobile plans under one EE ID, eligible mobile plans will automatically receive an unlimited data boost. If the plan already has unlimited data, you won’t receive an additional boost, but you’ll still qualify for exclusive savings on additional SIMs and handsets.
If you cancel either your EE Broadband or EE Mobile service, you’ll no longer be eligible for EE One benefits, including the unlimited data boost and exclusive household savings. If you cancel EE TV only, your EE One eligibility will continue as long as your broadband and mobile services remain active.