How do I use the features on my EE home phone?

In this article

Get information on setting up and using the features on your EE home phone.

Caller display

Caller display

Our free caller display service shows you who’s calling. Most modern cordless phones can show you the number – so you know who’s calling before you pick up.

If you've added the caller into your phone's address book, it might even show their name. You phone's user guide will show you how.

Missed call 1471

Missed call 1471

If you miss a call, or want to know if somebody has called while you were out, simply dial 1471 from your home phone. To return the call, press 3.

How much does it cost?

    calling 1471 is free


    pressing 3 to return the call costs 20p, plus the cost of your call

Can I hear more than the last number?

Sorry, you can only get the last number to call. Your caller display may show others though. 

Withheld numbers

If the caller withheld their number, you won't be able to hear who called.

Voicemail 1571

Voicemail 1571

Our free home phone voicemail service means your friends or family can leave you a message while you're away from home or on another call.

To check for messages, pick up your phone and listen to the dial tone. A stuttered dial tone means you've got a message.

Sorry – it's only possible to call the 1571 voicemail number from your phone at home, not your mobile.

To listen to the message:

    dial 1571


    press 3 to return the call costs 20p, plus the cost of your call

Withhold your number

Withhold your number

If you don’t want the person you’re calling to see your number, simply dial 141 before calling their number.

Always withhold your number

This free service is available by calling 0800 079 8586 from an EE landline or 150 from an EE mobile. Once the service is applied, your number will always be withheld.

When the service is active, if you need the person you’re calling to see your number simply dial 1470 before calling their number.

Call barring

Call barring

You can bar certain types of calls from being made from your phone and also bar incoming calls.

Before you start, ensure your phone is set to tone dialling

Barring calls to your phone

To bar all incoming calls to your phone, dial *261#

To check if you already have call barring on all incoming calls, dial *#261#

To stop barring all incoming calls, dial #261#


Outgoing call barring To set up To cancel
All calls except emergency calls *341# *341#
All international, national and mobile calls *342# *342#
All international calls *343# *343#
All operator calls *344# *344#
All calls to access codes for setting up call services *345# *345#
All calls to premium rate numbers *347# *347#
Please note:

    sometimes, using *342# or *343# may also bar premium rate services. If you find that calls to premium rate services are barred and you don’t want them to be, call us on 0800 079 8586


    you can bar calls to messaging services using 1571 using *341#. Remember that calls can be made via an operator unless they’re barred with *344#


    when you stop call barring for any type of call, you’ll be asked to enter the administrator’s PIN as a security check. Your PIN will have been sent to you in the post. 


    call barring is not available to In Contact Plus customers

Call Plus add-on

Call Plus add-on

The Call Plus add-on gives you seven popular calling features which you can add to your package for just £5 a month.

You can have both Call Plus and a call add-on – but you can’t have two call add-ons at the same time.

You can choose the right add-on for you when you first sign up for a plan. If your needs change, call us on 150 free from your EE phone.

Call Divert

Call Divert

Call Divert lets you divert your incoming calls to almost any phone, including your mobile. You can also divert calls while your phone line is in use.

Set up Call Divert

Press * code * phone number to divert to #

e.g. To divert all calls to 0123456789, press * 21 * 0123456789 #

Call Divert codes:

    21 – divert all calls


    61 – divert calls that aren’t answered within 15 seconds


    67 – divert calls when your phone’s engaged 

Check Call Divert – press * # code #

Turn off Call Divert – press # code # 

Please note: you'll notice a different dial tone if Call Divert is switched on – a broken dial tone doesn't mean there’s a fault.

Call Waiting

Call Waiting

Call Waiting tells you when other callers are trying to get through, while you’re already on the phone. You'll hear a short beep and can then choose whether or not to take the call.

Set up Call Waiting

Press * 4 3 #  

Please note: Call Waiting is usually activated once you add Call Plus.

Using Call Waiting:

    speak to second caller – press Recall


    return to first caller – press Recall, when you’re finished hang up


    to check it’s active – press * # 4 4 #


    to switch off – press # 4 3 #

Please note: if you're using a fax machine, Call Waiting should be switched off.  

Most phones have a Recall button – it’s sometimes just R or Flash.

If you can't find the button, check your user manual to see if it’s called something different on your phone.

Ring Back

Ring Back

Ring Back removes the frustration of having to keep redialling an engaged number. If you make a call to a number that’s engaged, simply dial 5 and Ring Back will call you when the number becomes free.

Set up Ring Back

Press 5 when you hear the engaged tone.

Using Ring Back

Answering Ring Back – You'll be called back when the number you were trying is available – simply answer the call

Check a Ring Back – press * # 3 7 #

Cancel a Ring Back – press # 3 7 #

Choose to Refuse

Choose to Refuse

Choose to Refuse helps you put a stop to nuisance or unwanted calls by stopping them from getting through to you. You can block up to ten numbers (some numbers are excluded from this service).

Using Choose to Refuse

To bar the last call you answered – dial 14258, then when asked to confirm, press **

To bar other numbers at any time – dial 14258, enter your PIN number (default is 1234) then one of the options below and follow the instructions given over the phone.


    to add a number – press 1, enter the full phone number (including area code), then press #


    to review the list – press 2


    to change PIN – press 3


    to finish – press or hang up

Please note: if a number is added to your Choose to Refuse list, the caller will be notified that you're not accepting calls from that number.

Reminder Call

Reminder Call

Reminder Call acts like an alarm clock on your phone – your phone will ring at the time you programme it to.

Set up Reminder Call 

Press * 5 5 * time in 24hr format #

e.g. 24hr format – 7:30am is 0730, 5:45pm is 1745

Using Reminder Call 

Check the time set – press * # 5 5 #

Cancel the reminder – press # 5 5 #

Anonymous Call Rejection

Anonymous Call Rejection

Anonymous Call Rejection lets you stop calls from people who’ve withheld their number. They'll only get through if they reveal their number.

Set up Anonymous Call Rejection

Press * 2 2 7 #

Using Anonymous Call Rejection

Cancel – press # 2 2 7 #

Check – press * # 2 2 7 #

Three-way Calling

Three-way Calling

Three-way Calling is quick and easy conference calling – all three of you can have your say and there's no need to make multiple calls.

To set up Three-way Calling:
  1. 1

    while you’re on a call, press Recall

  2. 2

    wait for the dial tone and dial the second number

  3. 3

    then, on answer, press Recall 3

Using Three-way Calling

To speak to the two callers separately, press Recall 2, instead of 3.

Switch between calls – press Recall 2

End first call – press Recall 5

End first call – press Recall 7

End the call – hang up

Please note: most phones have a Recall button – it’s sometimes just R or Flash.

If you can't find the button, check your user manual to see if it’s called something different on your phone.

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