How do I arrange my move?

In this article

Moving home with EE Broadband and home phone

Moving home can get seriously stressful. So, the last thing you need is to be worrying about your broadband connection.

To arrange your home move give us a call at least three weeks before your move and we'll take care of the rest.

Plus, get your first month of broadband for free when you complete your EE move.

If you're an EE Mobile customer, let us know. We'll apply a 1-month unlimited data boost on your mobile plan so you can stay connected until your EE broadband is set up. To get online, just switch on your WiFi (Personal) hotspot from your phone's settings and use it to connect your devices to the internet.

Once your broadband is set up, you can add Smart WiFi to enjoy a connection that stretches further around your home. It's all on the UK's most reliable broadband technology, too, so you'll get the speeds you pay for-even at peak times.

  1.  

    call 150 from your EE phone
  2.  

    or 0330 123 1105 from any other phone

We'll need to know:

  1. your current home phone number or address

  2. the full address of your new home

  3. your moving date

When should I tell EE I'm moving?

When should I tell EE I'm moving?

Let us know at least three weeks before your moving date.

What if my moving date changes?

Just call us on 0330 123 1105 and we’ll rearrange the date.

How much does it cost to move my line?

How much does it cost to move my line?

Good news – it's completely free, even if we have to send an engineer.

Useful to know

You can easily check what network speeds are available at your new postcode.

> Check your network speeds

How can I check everything's on track with my home move?

How can I check everything's on track with my home move?

We’ll keep you posted by text message and email.

Good to know

> Track the progress of your move online

The legal bit

The legal bit

First Month Free

Available to standard broadband and fibre customers only when completing a home move with EE. You will not be charged for your first monthly price plan and line rental charge. You will be required to pay any additional charges due. This is a one-off credit. The offer is non-transferrable and you cannot exchange the credit for a cash alternative.

Home Move Unlimited Data Boost for mobile

All eligible customers will be boosted to unlimited data on their EE Pay Monthly mobile number. Customers on an Essentials plan will be boosted to unlimited data on all numbers on their registered EE mobile account.

Who is eligible for EE Home Move Unlimited Data Boost offer?

All customers on an existing EE pay monthly mobile plan who complete a home move with EE for their broadband service or add EE broadband for the first time to their new home. This offer is available to one eligible EE mobile account per household.

How do I claim the Home Move Unlimited Data Boost?

Depending on your mobile account, after you make your home move request or complete your broadband order the boost will automatically be added to your account within 24 hours. A confirmation text is then sent once the data boost has been added to your account.

If you are not on an Essentials Plan, you must ensure you enter the relevant mobile number you want the boost to be applied to in your broadband order.

How long does the offer last?

The boost will last for one full billing cycle, starting from the completion of your order or home move request, after which you will go back to your original data allowance.

Who cannot get the offer?

The offer will not be available on plans or add-ons with unlimited data, plans with a minimum term of less than 12 months, non-lead sharer plans, watch plans, 4GEE Home, 4GEE Wi-Fi and tablet devices.

What else should I know?

This offer is non-transferable and cannot be exchanged for cash or credit on your account.

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