Orders and returns

Help with your order and returns

How will my order be delivered?

How can I cancel my order?

How to return a product bought within the last 14 days

Return and recycle EE products

How do I deactivate find my iPhone before returning my device?

About your orders through the EE App

Pay monthly phone

To get the latest on your order you will need your

  • order reference number
  • the email or phone number you used to complete your order
 Track pay monthly device

Broadband

To get the latest on your order you will need your

  • account login details
  • order reference number (starting VOL)
 Track broadband

For order references containing only numbers, use this tracker.

Electronics, accessories and SIM free handset orders

To get the latest on your order, including for SIM free handsets, you will need your

  • account login details
 Track your order

Other questions about your order.

Can’t find what you’re looking for?

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