Why do I need to deactivate Find My?
Before returning your Apple device —such as an iPhone, iPad, or Apple Watch— you need to deactivate the Find My feature and erase your content and settings.
If Find My is not deactivated, this can:
- slow down the return or refund process
- could mean you get charged for the device
When you erase your content, Find My and Activation Lock are also turned off.
This must be done to transfer the ownership of your device back to EE.
Deactivating Find My
Turn off Find My on iPhone or iPad
- Open your device.
- Select Settings.
- Select [your name].
- Select Find My.
- Turn off Find My [device].
Turn off Find My on Apple Watch
- Unpair it from your iPhone.
Already returned your device to EE?
If you've already returned your device, remove Find My remotely from your computer:
- Go to iCloud Find.
- Sign in with your Apple ID.
- Select All Devices, then find the device you wish to remove; it will appear as Offline.
- Select the device and then Remove From Account.