Deactivating Apple's Find My feature before returning your device

Follow the steps in this article to deactivate Find My feature on your Apple iPhone, iPad, or Apple Watch before you return that device to EE.

Why do I need to deactivate Find My?

Before returning your Apple device —such as an iPhone, iPad, or Apple Watch— you need to deactivate the Find My feature and erase your content and settings.

If Find My is not deactivated, this can:

  • slow down the return or refund process
  • could mean you get charged for the device

When you erase your content, Find My and Activation Lock are also turned off.

This must be done to transfer the ownership of your device back to EE.

Deactivating Find My

On iPhone or iPad

  1. go to Settings
  2. select General
  3. select Reset
  4. select Erase All Content and Settings

On Apple Watch

  1. open the Apple Watch app on your iPhone
  2. select My Watch
  3. select your Apple Watch at the top of the screen
  4. select Unpair Apple Watch

Online via iCloud

If your device is faulty, or you have returned it to EE, you can turn off Find My via a computer:

  1. go to iCloud Find
  2. sign in with your Apple ID
  3. select your device and then Erase Phone

Already returned your device to EE?

If you've already returned your device, remove Find My remotely from your computer:

  1. go to iCloud Find
  2. sign in with your Apple ID
  3. select All Devices and find the device you wish to remove, this will show as Offline
  4. select the device and then Remove From Account

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