Returning a mobile device or SIM (within 14 days)

By text (quickest way)

• text RETURN to 150 from any EE mobile
• follow the instructions we send you
• no need to return a SIM, but we’ll cancel your upgrade or new connection

If You Can’t Text

• Fill out our returns form
• We’ll contact you with next steps

Need Help?

Call us from an EE phone (free), or from another network (charges may apply).

Once your return is confirmed:

• we’ll send you a Royal Mail Special Delivery bag (silver bag)
• pack your device, accessories, and any free gifts
• turn off any security features such as Find My iPhone
• post it back using the silver bag

If we don’t receive your return within 30 days, we’ll assume you’re keeping it and your contract will continue.

If you bought your device in-store and have coverage issues:

• visit the same store within 14 days
• bring your receipt, original packaging, and all accessories

In-store returns aren't available for:

• devices/accessories not in saleable condition
• pay as you go top ups
• EE Broadband equipment
• insurance services (check your policy)

View our full retail returns policy

• you have 14 days to return the device
• text RETURN to 150 from any EE phone
• the device must be in good condition
• your credit agreement will be cancelled, and your old plan (if any) will resume

Want to keep the device?

You can cancel the credit agreement within 14 days and pay off the device in full within 30 days.

• refunds (including deposits or upfront payments) are processed within 14 days of receiving your return
• applies to card and PayPal payments
• you won’t be refunded for services already used
• if you’re on a pay monthly plan, you’ll get a final bill for any usage

Please follow the steps on this page: Return and recycle your EE Broadband or EE TV products.