Trade In, formerly known as Recycle and Reward, is a great way to benefit from your old devices. It takes the hassle out of disposing of your old device by letting you trade it in for an agreed price. Plus you can Trade In at any time that suits you.
Trade in my old device with EE
In this article
Got an old phone or tablet lying around? When you trade in your old device at EE you can use the value towards things like your early upgrade fee, the upfront cost of your new device, new accessories or use it to pay off your next bill. Alternatively you could even have the money transferred directly to your bank account.
What is Trade In?
What is Trade In?
Who is eligible to trade in their device?
Who is eligible to trade in their device?
There is no limitation on who can trade in their device. You might:
What we need to know:
On Apple devices you must turn off Find My iPhone before sending us your device.
What if I don't return my device or return the wrong device?
What if I don't return my device or return the wrong device?
If you're trading in over the phone and you don't send back your device within 14 days as agreed, we'll charge the value of the discount given onto your next EE bill.
If you're trading in online and don't return your device within 14 days as agreed, we'll assume you've changed your mind and will cancel your order.
If you send us a different device to the one agreed we will send your old device back with a new returns pack. You will then have five days to send us the correct device or we will charge the value of the discount given onto your next EE bill.
What happens if my device is lost or damaged in the post?
What happens if my device is lost or damaged in the post?
Although we pay for the postage via a prepaid envelope, it's your responsibility to make sure your device is adequately protected in the envelope and insured for loss.
Sorry, but we can't take responsibility for loss or damage.
Need to get in touch about trading in your device?
What happens if my device is damaged?
What happens if my device is damaged?
If your device is damaged when we inspect it:
What happens if the device I send back isn't the same model I was quoted for?
What happens if the device I send back isn't the same model I was quoted for?
If you entered the wrong device model when you signed up for Trade In, we’ll pay the amount listed on our website for the actual device model you sent.
When will I get cash for trading in my device?
When will I get cash for trading in my device?
Payment straight into your bank account will take:
What should I do if I haven't received my money?
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