Check if you can upgrade early
You can upgrade early if all of the following apply:
- You’re on an eligible EE pay monthly plan.
- You’re at least six months into your plan.
- There are more than 30 days left before your plan ends.
To upgrade early, you’ll also need to pay an early upgrade fee. This is based on how much time is left on your plan.
You cannot upgrade early if you’re a Mobile Broadband or business customer.
Other early upgrade options
Upgrade Anytime
If you’re eligible for Upgrade Anytime, you can get a new phone just 15 days after starting a new plan.
Upgrade Anytime is available to eligible customers on a 24-month Essentials Plus, All Rounder or Full Works mobile plan.
Find out more about Upgrade Anytime.
Flex Pay
If you have a Flex Pay or device credit agreement, you can upgrade from day 15 of a new plan. You’ll need to pay off the remaining balance on the device first.
How to upgrade early
To upgrade early, follow these steps:
- Check your account to make sure there’s no outstanding debt.
- Contact us to confirm your eligibility and early upgrade fee.
- Choose your new phone and plan once your upgrade is approved.
You can upgrade by:
- Contacting us from any phone.
- Visiting your local EE store.
If you cannot upgrade early
If you’re not eligible, or upgrading early is not right for you, you can:
- Wait until your current plan ends.
- Pay off your remaining balance on your plan or device, then upgrade.
- Check whether Upgrade Anytime is available to you.
An EE Guide can help you understand the best option for your account.
Need extra help?
We offer extra support if you need it, including accessible formats and tailored help.
- If you have additional needs, contact us and tell us how we can support you.
- If someone else manages your account, they may need to be an authorised user.
- If you cannot complete this journey online or in store, we can talk you through your options.
Find out more about Here For You - accessibility and additional needs support.