Check if you can upgrade your phone

When you can upgrade

You may be able to upgrade your phone before your current plan ends.

You can usually upgrade:

in the last 30 days of your plan, with no early upgrade cost
in the last 100 days of your plan if your new plan costs more than your current one
from day 15 of a device credit plan if you pay off any remaining device balance

Your eligibility depends on your plan and account status.

How to upgrade

Download and log in to the EE app.
Select Manage.
Select Mobiles and SIMs.
If you have more than one on your account, choose the number or device you want to upgrade.
Review your available options.
Follow the on-screen steps to complete your upgrade.

Pop in to one of our EE stores and you can discuss your options with one of our EE Guides.

Find your nearest store.

Good to know

If you need to visit one of our stores, bring your driving licence or passport as ID. Your passport needs to be valid, with at least 6 months left.

This helps us sort almost anything for you, from picking up a new device to getting support with your plan. It’s quicker and more secure for you and our Guides.

You can also verify your ID in the EE app. That way, you’ll be ready for help without needing to bring ID with you.

If you're eligible

You can:

choose a new phone and plan
move to a plan only option
trade in your current phone and put the value towards your upgrade, where available

Options when your contract ends

When your minimum term ends, you can choose the option that works best for you.

Need to know

The easiest way to see what's available is to check your upgrade status in the EE app or online.

Get a new phone with Flex Pay

Upgrade to a new phone and spread the cost with Flex Pay. You'll be able to choose a new device and a plan that suits your needs.

Keep your phone and move to a plan only option

If you're happy with your current phone, you can switch to a plan only option and continue using it.

Getting a new phone while you're in contract

You may still be able to get a new phone before your current plan ends.

Your options depend on your plan and where you are in your minimum term.

You might be able to:

upgrade in the last 100 days of your plan
pay off any remaining device balance and upgrade early
choose from other upgrade options available on your account

Changed your mind?

If you've upgraded and changed your mind, you can cancel within 14 days unless you've already traded in your phone.

To cancel, complete the returns form within 14 days.

Extra support

We're here to help if you:

need information in a different format
have accessibility needs
find it difficult to use our digital services
need help with account restrictions

Contact EE for more help.