Returns form

In this article

If you wish to request a return for a device you have purchased direct from EE and it is within 14 days, or 30 days if faulty, please complete the form below with all the details we'll need to process your request.


A member of our team will respond to your request within 72 hours.


Please note: you are not required to open the box to obtain the information requested below.

Was the device purchased with a loan agreement?*
Is the box seal broken? (not required for SIM Only)*

Please note we can't process a return for a handset, tablet or watch without this number.

If you're returning an Apple device (Watch, iPhone or iPad) you must remove Find My iPhone from the device. Can you confirm this has been removed?

For help, see Apple's guide to Deactivating Find my iPhone before returning article.

Do you need a PAC code to port away from EE?

For help, read our What is a PAC code? article


If you have already submitted this form, we will respond to your request within 72 hours. 

Please note: you will not receive a response from this inbox if you have submitted a request for the following: 


    if you do not want to renew your contract


    if you wish to submit a 30-day notice to cancel your contract


    billing queries

Please contact Customer Services to request this. You can call 150 direct from your mobile or visit our Contact Us page for other ways to get in touch with EE.

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