Is an eSIM activated?
Can’t find what you’re looking for?
Have you set up and activated an eSIM (embedded SIM) on the device you want to return?
Like a traditional SIM card, an eSIM stores the data your device needs to use the EE network. 'eSIM' simply means an embedded SIM, but unlike a physical SIM card, an eSIM is already built into your device. It also allows you to have multiple lines on a device, that you can switch between.
Find out more about eSIMs (opens in a new tab).