Return a phone, tablet or watch

Please complete the form below. Our team will get back to you in 72 hours.

About the device you're returning

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We need your email address so we can contact you.
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Field is not valid.
Is the box seal broken? (not required for SIM Only)
Please select an option
information
Please enter the IMEI number for all the devices you want to return.
Please enter the IMEI number for all the devices you want to return.

To process your return, we need the IMEI number of the device you're returning. You'll find the IMEI number on the outside of the box.

If you're returning more than one device, please complete a separate form.

 

Can you confirm 'Find My iPhone' has been removed?
Tell us if Find my iPhone has been removed

If you're returning an Apple device (Watch, iPhone or iPad) you must remove Find My iPhone from the device. For help, see Apple's guide to Deactivating Find my iPhone before returning article (opens in a new tab).
 

About you  

 

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Field is not valid.
information
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We need your email address so we can contact you.
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We need your email address so we can contact you.
information
Please enter the account holders mobile phone number
Please enter the account holders mobile phone number
information
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Field is not valid.
information
We need your email address so we can contact you
We need your email address so we can contact you
Enter a valid email address
information
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We need your email address so we can contact you.
Do you need a PAC code to port away from EE?
Tell us if you need a PAC code with your return

For help, see our guide What is a PAC code? (opens in a new tab).

 

 

 

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