Return a phone, tablet or watch

Our team will get back to you in 72 hours.

About the device you're returning

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Is the box seal broken?
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Please enter the IMEI number for all the devices you want to return.
Please enter the IMEI number for all the devices you want to return.

To process your return, we need the IMEI number of the device you're returning. You'll find the IMEI number on the outside of the box.

If you're returning more than one device, please complete a separate form.

 

Can you confirm 'Find My iPhone' has been removed?
Tell us if Find my iPhone has been removed

If you're returning an Apple device (Watch, iPhone or iPad) you must remove Find My iPhone from the device. For help, see Apple's guide to Deactivating Find my iPhone before returning article (opens in a new tab).
 

About you  

 

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Field is not valid.
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We need your email address so we can contact you.
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We need your email address so we can contact you.
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Please enter the account holders mobile phone number
Please enter the account holders mobile phone number
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Field is not valid.
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We need your email address so we can contact you
We need your email address so we can contact you
Enter a valid email address
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We need your email address so we can contact you.
Do you need a Porting Authorisation Code (PAC)?
Tell us if you need a PAC code with your return

For help, see What is a PAC? (opens in a new tab).

 

 

 

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