Get an eSIM
If you’re new to EE and have ordered an eSIM with your device directly from us, you’ll either:
- you need to turn on your new device and follow the prompts to install your eSIM
- be sent a scannable QR code with your new device
If you’ve ordered an eSIM for a SIM only plan with us, you can download your eSIM by logging in to EE. If you’re a new customer, you’ll need to register for an EE ID and link your product to download your eSIM. Follow the instructions in your confirmation email.
If you’re using the EE app, make sure you’re using the latest version.
If you're upgrading to a newer iPhone model, you can convert your physical SIM to an eSIM or transfer your eSIM as part of the Quick Start set up on your new iPhone. Both the old and new iPhone will need to be on iOS 15.4 or above.
If you’ve upgraded your EE device and had an eSIM before, you’ll need to log in to EE and order a replacement eSIM to download to your new device.
How to set up an eSIM
You will need a WiFi or mobile data connection to download your eSIM.
If you selected an eSIM as part of a purchase, switch on your new device and follow the onscreen prompts. For more detailed information and steps, select your device type from the list below:
iPhone: How to set up an eSIM for your iPhone
Google Pixel: How to set up an eSIM for your Google Pixel
Samsung device: How to set up an eSIM for your Samsung device
Motorola Razr: How to set up an eSIM for your Motorola Razr
Windows Laptop or tablet: How to set up an eSIM on a cellular-enabled Windows Laptop or Tablet
If you’ve been sent a paper QR code, scan it with your device and follow the prompts. The information stored in it will allow us to add the eSIM to your device safely and securely.
SIM only plans
If you are new to EE and ordered an eSIM on a SIM only plan, follow the steps in your confirmation email to link your EE product and download your eSIM.
Get a replacement eSIM
If you’re currently using a physical SIM in an eSIM-compatible device and would like to move to an eSIM or need a replacement for some reason, you can order a new or replacement eSIM by:
Using the EE app
- login to the EE app on your mobile
- choose your device
- scroll down, select Check settings
- scroll down to Device and SIM
- select Replace my SIM/eSIM and follow the steps shown
Contacting us by phone
Visit your local EE store with your ID.
Transfer an eSIM to a new device
If you have a SIM or eSIM with us, there are a couple of ways you can transfer it.
Upgrading your iPhone: Turn on your new iPhone and follow the Quick Start prompts on-screen. You can transfer the eSIM on your current phone onto your new one via the Choose a Data Plan screen in Quick Start.
If you're upgrading to an iPhone 13 or above, you can convert your physical SIM into an eSIM. Check out our iPhone help pages to see how to do this.
If you’re using another device that is compatible with eSIM you can order a replacement SIM by logging in to EE and choosing an eSIM. Otherwise, pop your current SIM card into your new device.