Set up and use an eSIM

This article explains what an eSIM is, how to set one up, how to transfer an eSIM between devices, and how to order a replacement.

An eSIM stores the data your device needs to use the EE network. ‘eSIM’ means an embedded SIM, but unlike a physical SIM card, an eSIM is already built into your device. It also means you can have multiple lines on a device.

Read About eSIM-compatible devices for a list of compatible devices and help with checking if your device is compatible.

Get an eSIM

If you’re new to EE and have ordered an eSIM with your device directly from us, you’ll either:

  • you need to turn on your new device and follow the prompts to install your eSIM
  • be sent a scannable QR code with your new device

If you’ve ordered an eSIM for a SIM only plan with us, you can download your eSIM by logging in to EE. If you’re a new customer, you’ll need to register for an EE ID and link your product to download your eSIM. Follow the instructions in your confirmation email.

If you’re using the EE app, make sure you’re using the latest version.

If you're upgrading to a newer iPhone model, you can convert your physical SIM to an eSIM or transfer your eSIM as part of the Quick Start set up on your new iPhone. Both the old and new iPhone will need to be on iOS 15.4 or above.

If you’ve upgraded your EE device and had an eSIM before, you’ll need to log in to EE and order a replacement eSIM to download to your new device.

How to set up an eSIM

You will need a WiFi or mobile data connection to download your eSIM.

If you selected an eSIM as part of a purchase, switch on your new device and follow the onscreen prompts. For more detailed information and steps, select your device type from the list below:

iPhone: How to set up an eSIM for your iPhone

Google Pixel: How to set up an eSIM for your Google Pixel

Samsung device: How to set up an eSIM for your Samsung device

Motorola Razr: How to set up an eSIM for your Motorola Razr

Windows Laptop or tablet: How to set up an eSIM on a cellular-enabled Windows Laptop or Tablet

If you’ve been sent a paper QR code, scan it with your device and follow the prompts. The information stored in it will allow us to add the eSIM to your device safely and securely.

 

SIM only plans

If you are new to EE and ordered an eSIM on a SIM only plan, follow the steps in your confirmation email to link your EE product and download your eSIM.

Get a replacement eSIM

If you’re currently using a physical SIM in an eSIM-compatible device and would like to move to an eSIM or need a replacement for some reason, you can order a new or replacement eSIM by:

Using the EE app

  1. login to the EE app on your mobile
  2. choose your device
  3. scroll down, select Check settings
  4. scroll down to Device and SIM
  5. select Replace my SIM/eSIM and follow the steps shown

 

Contacting us by phone

 

Visit your local EE store with your ID.

Transfer an eSIM to a new device

If you have a SIM or eSIM with us, there are a couple of ways you can transfer it. 

Upgrading your iPhone: Turn on your new iPhone and follow the Quick Start prompts on-screen. You can transfer the eSIM on your current phone onto your new one via the Choose a Data Plan screen in Quick Start

If you're upgrading to an iPhone 13 or above, you can convert your physical SIM into an eSIM. Check out our iPhone help pages to see how to do this.

If you’re using another device that is compatible with eSIM you can order a replacement SIM by logging in to EE and choosing an eSIM. Otherwise, pop your current SIM card into your new device.

Order a replacement SIM or eSIM online

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