Using an eSIM with a Google Pixel mobile

Like a traditional SIM card, an eSIM stores the data your device needs to use the EE network. eSIM means an embedded SIM, but unlike a physical SIM card, an eSIM is built into your device.

It also enables multiple calling lines on a device, that you can switch between. For example, one for work and one for personal use. It’s also secure - no one can remove the eSIM if your device is lost or stolen.

All Google Pixel 3a or later Pixel devices use eSIMs.

There are several ways to get an eSIM up and running. You'll need an internet connection to do so.

If you're new to EE and have ordered an eSIM with your new device directly from us, you’ll either:

• turn on your new device and follow the prompts to install your eSIM
• scan the QR code in the eSIM pack that came with your new device

If you've ordered an eSIM for a SIM only plan with us, you can download it by logging in to the EE App. Follow the instructions in your confirmation email.

If you're upgrading to a newer Pixel model and would like to use an eSIM, or you’re currently using an eSIM and need to transfer it to your new device, you’ll need to order a replacement eSIM:

Using the EE app:

1. download and open the EE app on your mobile
2. select Manage
3. select Mobile & SIMs
4. scroll to the bottom of the page, select Check settings
5. scroll down and select Replace my SIM/eSIM
6. if you have more than one device on your account, select the correct device
7. select eSIM, which you can download instantly
8. select whether you're adding to your current device or a new one
9. follow the security steps, so we can verify your request
10. we will then send you your eSIM and instructions

You can also request a replacement eSIM by phone, or by visiting your local EE store - please remember to bring your ID, or verify your ID in the EE app.

If you can't scan a QR code or your camera is broken

You can manually add the information contained within the QR code if you can't scan it.

• When the Add mobile plan screen is open, select Add using activation code
• the details you need, and your unique 32-digit activation code can be found on your eSIM pack or you can log in to your EE account.

Switching between the physical SIM and eSIM on a Google Pixel

On your Google Pixel:

• go to Settings 
• select Mobile network 
• select Operator
• select the SIM you want to use

What is Dual SIM?

Dual SIM means there are two SIM slots within the device - a physical SIM card and an eSIM. Like a traditional SIM card, the eSIM stores data that's needed for your device to use the EE network. Unlike a SIM card, an eSIM is downloaded onto your device.

With the Google Pixel 3 and Pixel 3 XL only one SIM will work and be able to receive a single signal at once, so you'll have to choose which SIM is active within your phone settings manually.

All other models are Dual SIM Dual Standby - this means both SIM lines are active.

If your Google Pixel with an active eSIM, is lost or stolen, it’s important to contact us and report it immediately. For more information visit Lost or stolen mobile phone.

Erase your eSIM?

If you delete your eSIM, this does not cancel your plan. You'll need to order a replacement eSIM. It's easy to order a replacement:

Using the EE app:

1. download and open the EE app on your mobile
2. select Manage
3. select Mobile & SIMs
4. scroll to the bottom of the page, select Check settings
5. scroll down and select Replace my SIM/eSIM
6. if you have more than one device on your account, select the correct device
7. select eSIM, which you can download instantly
8. select whether you're adding to your current device or a new one
9. follow the security steps, so we can verify your request
10. we will then send you your eSIM and instructions

You can also request a replacement eSIM by phone, or by visiting your local EE store - please remember to bring your ID, or verify your ID in the EE app.