How will my order be delivered?

This article explains how EE will deliver your mobile, broadband and/or EE TV order, with online tracking updates, text updates and flexible delivery options.

How will my device be delivered?

Home Delivery

Phone orders are usually dispatched within 24 hours.

Track your mobile order online

We'll send your package using DPD, who will send you delivery updates by text:

  • the day before the delivery
    including tracking information and the option to rearrange 
  • on the morning of the delivery
    you'll get a one-hour scheduled delivery time, for example between 12.24 and 13.24, and the name of your DPD driver

Need to know

DPD will send you a 4-digit PIN for added security. Make sure to have this PIN ready, as the DPD driver will ask for it when they deliver your order.

Contact-free delivery on all orders.

  • You won't have to sign for any deliveries.
  • Couriers will take a picture of the package when they deliver it.
  • The courier won't hand you the package.

Pick up your mobile from an EE store

Choose your most convenient EE store when you order. We'll text you when it's ready.

You will need valid ID - such as your passport or driving licence,
or haveverified your ID in the EE app.

How your broadband hub or EE TV will be delivered

Track your order

We'll email and text you when your equipment's on its way and give you a reference number with a link so you can track it online.

Broadband order reference number starting with numbers for example 12345678.

Track your broadband order online

 

When will my hub be delivered?

Due to the nifty design of our latest hubs, they'll fit through most letterboxes.

If it won't fit in the letterbox, wherever possible, the courier will leave your parcel in a safe place, for example, with a neighbour. If it can't be left, you'll need to collect the parcel from your local delivery office or re-arrange delivery. All the details will be on the card. 

Your equipment should arrive within 3 working days of your order. If you're a new customer, it'll be delivered either the day before your services go live, or on the day itself. 

Get more help with your broadband

How your EE TV add to plan order will be delivered

We'll send your package using Parcelforce's two-day delivery service. Parcelforce will send you delivery updates by text. 

You'll get a text on the morning of delivery with a one-hour scheduled delivery time, for example between 10:45 and 11:45, and the name of your Parcelforce delivery driver.

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