How will my device be delivered?
Need to know
DPD will send you a four-digit PIN for added security. Make sure to have this PIN ready, as the DPD driver will ask for it when they deliver your order.
Home Delivery
Track your order online before we send it out for delivery. Phone orders are usually dispatched within 24 hours.
We'll send your package using DPD parcel delivery service.
DPD will send delivery updates by text. You'll get a text:
- the day before the delivery
including tracking information and the option to rearrange
- on the morning of the delivery
you'll get a one hour scheduled delivery time, for example between 12.24 and 13.24, and the name of the DPD driver
Contact-free delivery on all orders.
- You won't have to sign for any deliveries.
- Couriers will take a picture of the package when they deliver it.
- The courier won't hand you the package.
Pick up from an EE store
Choose your most convenient EE store when you order. We'll text you when it's ready. Remember to bring valid ID, such as your passport or driving licence, when you come in.
How will my broadband or TV be delivered?
Track your order
Broadband order reference number starting with numbers for example 12345678.
When will my hub be delivered?
Due to the nifty design of our latest hubs, they'll fit through most letterboxes.
If it won't fit in the letterbox, wherever possible, the courier will leave your parcel in a safe place, for example, with a neighbour. If it can't be left, you'll need to collect the parcel from your local delivery office or re-arrange delivery. All the details will be on the card.
We'll email and text you when your equipment's on its way and give you a reference number with a link so you can track it online.
Your equipment should arrive within 3 working days of your order. If you're a new customer, it'll be delivered either the day before your services go live, or on the day itself.
How will my TV add to plan order be delivered?
We'll send your package using Parcelforce's two-day delivery service. Parcelforce will send you delivery updates by text.
You'll get a text on the morning of delivery with a one-hour scheduled delivery time, for example between 10:45 and 11:45, and the name of your Parcelforce delivery driver.