How will my order be delivered?

How will my device be delivered?

Home Delivery

Track your order online before we send it out for delivery. Phone orders are usually. dispatched within 24 hours. 

We'll send your package using DPD. 

DPD will send delivery updates by text. You'll get a text:

  • the day before the delivery including tracking information and an the option to rearrange 
  • on the morning of the delivery, you'll get a one hour scheduled delivery time, for example between 12.24 and 13.24, and the name of the DPD driver 

Contact-free delivery on all orders

  • you won't have to sign for any deliveries
  • couriers will take a picture of the package when they deliver it 
  • the courier won't hand you the package

Pick up from an EE store

Choose your most convenient EE store when you order. We'll text you when it's ready. Remember to bring valid ID, such as your passport or driving licence, when you come in.

Need to know

Please note: the name on you ID must match the name of the person. who placed the order. If a driving licence is being used as a form of proof, the address on the customer's driving licence must match that of their EE account address for it to be accepted. 

How will my broadband or TV be delivered?

Track your order

Broadband order reference number starting with numbers e.g. 12345678

Track your order

When will my hub be delivered?

Due to the nifty design of our latest hubs, they'll fit through most letterboxes. 

If if won't fit in the letterbox, wherever possible the courier will leave your parcel in a safe place, for example, with a neighbour. If it can't be left, you'll need to collect the parcel from your local delivery office or re-arrange delivery. All the details will be on the card. 

We'll email and text you when your equipment's on its way and give you a reference number with a link so you can track it online. 

Your equipment should arrive within 3 working days of your order. If you're a new customer, it will be delivered either the day before your services go live, or on the day itself. 

Get more help and support with your broadband

How will my TV add to plan order be delivered?

We'll send your package using Parcelforce's two-day delivery service. Parcelforce will send you delivery updates by text. 

You'll get a text on the morning of delivery with a one-hour scheduled delivery time, for example between 10:45 and 11:45, and the name of your Parcelforce delivery driver.

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